Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Premium
did not have a problem, so don't know how the company would respond if I did.
Niall O. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We unfortunately had to cancel our cruise on sailing day due to my husband’s hospitalization. Great service and timely response. Definitely will use Generali in the future.
Boyd Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Insure My Trip has been absolutely no help in getting my issue resolved (cancelled trip and refund request) and Generali Global Assistance has proven to be more intuned with keeping my money than helping to resolve my issues during the Pandemic. My wife and I cancelled the cruise to Aruba back in August and informed Insure My Trip. I was told that I had to go thru Generali Global Assistance to get a resolution. After multiple non returned calls to them I have given up ever getting a resolution. I will say that Insure My Trip was NOT very helpful and I will never get another Generali Global policy.
David D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Didn’t have to use. Great price and will use again
Donald G. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Not much to say. Glad we didn’t need it but if we did it was peace of mind. One never knows
James m. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
I twisted my knee badly on the fourth day of a back to back cruise and visited Carnival Sunshine medical. The on-call physician listened to my complaint, did a few checks, and gave me a compression brace for my knee. I was impressed with the onboard physician but also very impressed with the speed that Generali processed my claim. While the claim was small (only $175), it was processed quickly and a check put in the mail. I have two more cruises already planned for this year and will definitely give Generali my business.
Richard O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
as always, dealing with insure my trip was very pleasant. easy to choose best plan for me. they are a great company.
herbert m. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Plan covered everything I was looking for. Fortunately, I didn't have a claim.
Marian P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Nothing beats peace of mind. Have never had to use the insurance, but love knowing it is there!
Judith D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Great coverage. One time I had to file a claim and it was not painful. It was handled quickly.
Frani R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Thank you for your feedback. We are sorry to learn that you were unable to take your trip. We have contacted Generali on your behalf and they have provided the below response to your review.
"We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please reach out to us at (800) 348-9505 or via email at [email protected] as we'd like to be able to review your claim with you. We hope to hear from you soon."