Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We experience multiple flight delays, lost baggage and even missed our cruise embarkation.
The online process is very cumbersome and they ask for ridiculous information "like a copy of your homeowners" policy when "trying" to fill out a claim. The process is very difficult and there are tons of information outside of the basic information you'd assume they'd require for a claim. Unless you fill and download the entire form, it will not even let you submit any of it. I called and emailed Generali's customer service several times with no help. In fact, I was pretty much told my claim would probably be denied without even submitting it. Even though, we missed our ship and had to fly into a different port than embarkation with no luggage to catch the ship the second day. I really feel they make the process so difficult on purpose and offer little help or concern if you call a representative. I basically just gave up! even though I had much proof of the delays, lost luggage, car rental to port and missing the embarkation. Waste of money!!!
The online process is very cumbersome and they ask for ridiculous information "like a copy of your homeowners" policy when "trying" to fill out a claim. The process is very difficult and there are tons of information outside of the basic information you'd assume they'd require for a claim. Unless you fill and download the entire form, it will not even let you submit any of it. I called and emailed Generali's customer service several times with no help. In fact, I was pretty much told my claim would probably be denied without even submitting it. Even though, we missed our ship and had to fly into a different port than embarkation with no luggage to catch the ship the second day. I really feel they make the process so difficult on purpose and offer little help or concern if you call a representative. I basically just gave up! even though I had much proof of the delays, lost luggage, car rental to port and missing the embarkation. Waste of money!!!
Sherry H. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had no claims, so all is good!
William F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I already have a plan that covers medical/emergency evacuation costs. I just want to cover the investment in my travel costs, such as airline tickets, cruise costs, etc. Your company required me to include medical/evacuation costs in your coverage. Duplicate cost for me.
Christine O. would
recommend this plan to a friend or relative.
-
Carol
Unfortunately, none of the insurance providers featured on our website offer Trip Cancellation only plans. However, we do offer plans from the leading providers of travel insurance, which allowed you to quote, compare and select the Generali Standard plan as a competitive choice for your trip.
Please also note that Trip Cancellation reimburses you for your prepaid non-refundable travel expenses if you must cancel your trip for a covered peril which varies from plan to plan. Generali's Standard plan offers a lengthy list of covered perils for Trip Cancellation and Trip Interruption, which protects the investment you have made in the trip, and also provides reimbursement for incidents which could occur after departure, such as lost and/or delayed luggage, travel delay, and emergency hospitalization and medical transportation up to the policy limits.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.Jun 18,2019
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had heard all the horror stories about travel insurance providers denying claims for all kinds of questionable reasons so I was a little anxious when I had to file a claim for a cancelled trip. (Although I travel extensively and I always buy insurance, this was the very first time I had to actually file a claim.) Much to my delight and surprise, Generali not only will pay my claim in full but it took only 48 hours to get a claims determination! Fantastic service. The claims process was very easy and their telephone support was great when I called with a question. I now have a "go to" insurance provider for my future travel insurance needs. Thank you Generali!
Mary Ann L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Custom
During my most recent vacation, my TSA lock was removed from my suitcase along with a very memorable ID identififw6on. This was likely by the TSA inspection team at the airport. When I decided to choose to file a complaint form for the removal of these items, I was told that I would have to first check back with my local home insurance company to determine whether they would cover the cost of this item. What puzzled me: was that I purposely took out travel insurance policy to cover such unexpected occurrences, but was quickly being directed to other insurance which was hoped would pay for any damages to this claim. As a travel insurance company, I believe that the first responsibility should be to the customers insurance company as the claim was directed to events occurring while travellng abroad, not in a condo thousands of miles away. It is,after all, something which has occurred in travel alone, & should be recognized as a travelling risk taken care of by travel insurance.
,
,
Lida P. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
All went well. Thanks for the reassurance.
Philip R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I could only recommend the plan based on the fair price paid. Being that I was fortunate enough not to have the need to file a claim I cannot comment on any further issues. I will say the description of benefits was well described in the plan and can only hope that the company provides what it claims without any fine print issues, which normally negate claims afterwards.
Robert D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
Your policy does not provide coverage for non-U.S. companions.
Donald A. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Kyle
Thank you for providing your feedback on this plan.
Even though this policy cannot insure a traveler who does not reside in the US, it can provide protection if you need to cancel your trip due to your traveling companion's covered cancellation.
The CSA policy defines a traveling companion as "a person who, during the Trip, will accompany you in the same accommodations." This definition does not specify that your traveling companion must reside in the US for coverage to apply.
In the future, we recommend that you contact us with any specific questions or concerns. We can be reached at 1-800-487-4722 and our licensed representatives are available 7 days a week.Sep 13,2017 -
Deborah
Generali Global Assistance
Thank you for your feedback, we are always looking for ways to improve our products and enhance our offerings. We’re sorry that we didn’t meet your expectations. If you have any additional questions or concerns regarding your plan, please reach out to us at (800) 348-9505 or via email at [email protected].Sep 15,2017
The trip included a
cruise
tour
Generali Global Assistance
Standard
We were satisfied with the coverage we chose and thought the cost was reasonable.
Edward C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
They covered a previous claim I submitted very well and without hassle. This trip was uneventful.
The representative I talked to was very knowledgeable. The rules to get this type of insurance are many and confusing. He gave me advice about how to get coverage early so that preexisting conditions were covered. The assumption of when I could get it are lost in the details and I misunderstood them. If not already it should be explained in InsureMyTrip articles and put on a top ten checklist of items to consider.
The representative I talked to was very knowledgeable. The rules to get this type of insurance are many and confusing. He gave me advice about how to get coverage early so that preexisting conditions were covered. The assumption of when I could get it are lost in the details and I misunderstood them. If not already it should be explained in InsureMyTrip articles and put on a top ten checklist of items to consider.
Stephen S. would
recommend this plan to a friend or relative.
Generali is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The Generali Global Assistance goal is to provide a prompt and courteous claim experience to all their customers. Letting them know how they are doing is the best way to ensure the best possible service.
If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. Their Free Look Period allows you to get a refund for your plan within 10 days from the time of purchase in most states. Please contact (800) 348-9505 or [email protected] if you have additional questions.