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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have tour and visited Israel rated Generali Global Assistance
4.42 out of 5
14
ratings and reviews
92%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
I had peace of mind knowing that I was covered for medical emergencies while overseas, especially for medical evacuation if it became necessary. Mercifully, I did not need to use the coverage but it gave me confidence knowing it was available to me.
Dona M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The plan was all that I needed and more! I Recommend it to everyone traveling abroad!
Susan D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I especially appreciated your representative(I called) who explained a few things and also provided a COVID coverage letter which was reqd by Israel.
James R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
7 out if 12 people in our group got covid and had to extend their stay in Israel. I was one of the lucky ones. I only hope they had insurance to help with the additional fees.
Mary Lou T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Generali Global Assistance is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The company wants their customers to choose the correct policy to fit their needs so they stress the importance of reviewing your coverage details via the sample Description of Coverage/
    Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email [email protected] with additional questions.

    Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.
    Dec 03,2019
The trip included a
tour
Generali Global Assistance Standard
As with all insurance, it was extremely expensive. It would have been a gamble for me not to purchase insurance. It is just one of those situations where you pay a lot of money for something you didn't need but did not dare risk not having it. A person on our tour did end up in the hospital so if that had been me, I would have been grateful to have had the insurance.
Carolyn M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your reply.

    Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Unfortunately, as we get older, the premium increases, but as you indicated, you would not want to travel without it!
    Jun 24,2019
The trip included a
tour
Generali Global Assistance Preferred
We did not have any need of the plan while we were traveling - thankfully. It was peace of mind knowing that we had it.
Dave H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Glad I didn't need it but glad I had it.
Colleen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This service made it really easy to compare several plans and make an informed choice at minimal cost.
Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thankful I didn't have to use the plan on my trip. But several people in my group had issues with no plan to help. I witnessed first hand it is a good plan to have trip insurance.
Ronald W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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