Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
I filed a simple claim for a one night stay in Madrid. Genarli denied the claim with no statement as to why. It now 12/31/23 and they have yet to respond to my appeal. Furthermore, there is no human being to speak with. DON’T use them for travel insurance.
Mark P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
Thank you for your feedback, Mark. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes Travel Delay coverage, documentation of the delay is required to consider coverage. One of our dedicated claim team members reached out to you today to explain the claim determination. If you have any additional questions or concerns, please reach out to us at the phone or email above.Jan 08,2024
Generali Global Assistance
Standard
Waste of money, I won’t buy it again.
Wendy W. would not
recommend this plan to a friend or relative.
-
Angie
We value your feedback, Wendy. We apologize for not meeting your expectations. If we can offer any additional assistance, please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.
Nov 28,2023
The trip included a
tour
Generali Global Assistance
Standard
Your cost is very high along with most companies that offer travel insurance. You're getting rich off those of us that feel we must get trave insurance with all the airline issues in the world. Glad I didn't have a problem. My friend did and says it's a pain putting together all the receipts, etc. to file a claim.
Kathleen L. would
recommend this plan to a friend or relative.
-
Angie
Hello Kathleen, and thank you for your feedback. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. We’re sorry to hear about your friend’s claim experience. If they need any assistance, please have them call us at 800-348-9505 or via email at [email protected].
Sep 22,2023
The trip included a
tour
Generali Global Assistance
Preferred
Having this insurance coverage for our recent trip gave me peace of mind. Thankfully, I didn't need to file any claim.
Rosalind S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately we did not have to use the plan. I would certainly do it again.
Charles R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Purchasing the plan was simple enough and price was comparable. I did not need to file a claim, therefore, it’s not possible to rate the plan. In my view, how the well the plan rates is in the claims process
Barbara N. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Did not need to use but plan provides good value for the coverage provided.
Jeffrey L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I bought the policy based on fair pricing and good coverage. I put down a deposit on my trip with Crystal Cruises, who then went bankrupt. I filed a claim for the deposit under the travel policy along with the requested documentation, and the claim was paid with zero hassle. I then changed to another cruise line and the remainder of the trip went perfectly with no further issues. I'm very pleased with Generali.
Scott D. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
I'm glad I did not need to make a claim.
Richard W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I was glad to only insure the aspects of the trip that I needed to insure.
Joel R. would
recommend this plan to a friend or relative.