Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
The insurance was easy enough to buy and since I did not have to file a claim, I cannot really tell how good the insurance policy was.
Howard S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
You really are money grabbers, that's all that matters. You know the trip was cancelled, yet send a message asking about the trip. Your mission statement must be: we have their premium, now do everything to avoid paying a claim. We filed, you knew you would not cover covid, we were sent jumping through hoops, then denied the claim. Mission accomplished! We will discourage any and all from generali.
David G. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
We had to submit a claim for medical treatment on a cruise ship. The online claims process was relatively easy, and though the claim review was not particularly speedy (about 1 month), our claim was paid in full with no questions asked. We would get a policy from them again.
Thomas S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Generali Global Assistance
Standard
I love how easy it was to sign up for this plan. I also super appreciated the coverage and peace of mind it provided when traveling overseas. thank you
Dianna S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Having the plan was a piece of mind, but since we did not have to make a claim we really don't know how good the customer service was.
Buying the plan was easy and the price was very competitive with other companies.
Buying the plan was easy and the price was very competitive with other companies.
Stephen P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since we had no issues on our trip and did not have to file a claim, we cannot attest to how a claim would be handled by the company. However, we can say that the peace-of-mind that the travel insurance policy gave us helped us enjoy the trip to the fullest.
Van F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
All the people I spoke with were easy to work with, professional and very responsive. Will definitely use for insuring our next trip.
Sarah B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although I did not need the insurance it is always good to have it just in case of an emergency.
Sara G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Easy and simple and seemed like a fair price
William C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
since we didn't need to use the coverage we purchased, it's hard to evaluate the plan fully. It seemed expensive to us, but the peace of mind it brought was of value to us.
Hans H. would
recommend this plan to a friend or relative.
We appreciate your feedback. Please see the response provided by Generali in regards to your review:
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. However, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."