Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Premium
Like all insurance, it is a question of determining how much coverage is "enough" or that one feels comfortable with. As I shopped on a couple of other sites, I did not always find it easy to compare policies. I specifically wanted to make sure there was coverage in the event of unplanned delays such as a bomb threat at an airport. I also wanted insurers that had some kind of proven financial securities. I found that the companies represented were solid financial insurers. It was easy to compare coverage between companies and policies. It was easy to specify the coverages. While it proved unnecessary for us to file a claim, I would recommend Insuremytrip and intend to use them again in the future as the need arises.
Randy D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I love InsureMyTrip as it permits comparison of all components of travel insurance plans in one place. CSA often offers higher levels of coverage for similar or lower price than other companies, so I often choose CSA for my travel insurance. Although I did not need to file a claim for this most recent trip (thank goodness!), I have had to file a claim with CSA in the past, about 2.5 years ago. The claim process was seamless and my claim (trip cancellation) was covered without any hassles. Consequently, I do not hesitate to use CSA for my travel insurance needs.
Patricia S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.Jan 10,2017
The trip included a
tour
Generali Global Assistance
Standard
Did not have to use the insurance (thank goodness) so don't know how effective it would have been. I would use your insurance again for another trip because it seemed reasonable and comprehensive. I don't think your star rating system is quite an accurate way to rate in my circumstances.
Sally H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Coverage was an added protection that our trip would be amazing. Not being needed made it that much so.
Sheila O. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
A quick easy and efficient way to insure your trip and while the bulk of everything is completed on line we needed to contact a Customer Service Representative regarding a few items and that process was quick and efficient as well.
JOHN W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We had the unfortunate experience of a travel delay due to an air traffic controller's strike. CSA covered ALL expenses associated with the delay including the missed portion of the tour. We will definitely buy trip insurance again from CSA!
William M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
When France went on their 90 day state of emergency, I called your office. I could not get sufficient information on how coverage would be affected under these circumstances and when. I did not want to cancel. I was just looking for information about my coverage.
Patricia S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The plan was what we needed. We did not need a plan to cancel for no reason at all.
W Anthony M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Even though I did not have the need to use my plan, with all the unrest going on in Europe it gave me peace of mind knowing I had it!
John G. would
recommend this plan to a friend or relative.