Travel Insurance Reviews for CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 3562 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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The trip included a
CSA Travel Protection Custom
I was injury free during my trip, and thankfully did not need to use the plan. I would certainly it again because of the coverage and price.
SOPHIA C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
Covered most potential events.
Coimbatore K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
We purchased CSA Travel Protection Custom plan through InsureMyTrip for our two week trip to Europe. The flight, high speed train, and cruise purchases were all heavily discounted and were not transferable or refundable. In addition, we booked hotel rooms in Milan and Rome.

My husband got violently ill the evening before we were to start our trip back home. We were scheduled to leave our Rome hotel the next morning to take a high speed train to catch our flight back home. Everything had been arranged and paid for months in advance.

I called CSA the evening my husband got sick. At that point, I was not sure if he would feel well enough to travel. They started a claim and asked me to call in the morning. I called them back at 4am because he was still too sick to travel home. Unbelievably, CSA sent an English speaking doctor directly to the hotel. The doctor arrived about 8 am. He gave my husband a shot for the immediate symptoms, and wrote a number of prescriptions. The doctor was paid for by CSA so we were not charged for his visit.

Ultimately, we missed our train trip to Milan, our flight home, and had to spend another night at the Rome hotel. After a number of calls, CSA arranged our flight home from Rome the next day. Since my husband’s flight home was considered part of the Medical part of the insurance policy and mine was Travel Delay, they paid for his flight home, but I had to pay $2,000 for my flight, and submit later for reimbursement.

I decided to wait until after reimbursement before I wrote this review. The bottom line is that CSA fully reimbursed us for everything including the cell phone calls to and from their office, the train trip from Rome to Milan, the taxi ride to the Rome airport, and the flight home. They also fully reimbursed us for the extra night in the hotel and for meals on the extra day. The total reimbursement was about $3000. Since the policy cost about $187, it was one of the best purchases that I ever made. I would highly recommend CSA. With the exception of a little bit of confusion arranging our last minute flight home, everyone I spoke to was efficient, helpful and professional. The claim was handled perfectly without any questioning or argument.
Susan C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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Value
Claims
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
I waited several weeks before purchasing the insurance, which results in higher premiums. Highly recommend buying the insurance as soon as the trip is booked!
Judith G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Zac
    Photo
    Thank you for your feedback on the policy. In general, premium will not increase the closer you get to the departure date. However, the best time to purchase travel insurance is right after you put money down towards your trip to qualify for time sensitive benefits which include: pre-existing condition waiver, financial default, Cancel For Any Reason and Cancel For Work Reasons. Most plans require that you purchase a policy within 10 - 30 days after making the initial trip payment, and insure all prepaid non refundable trip costs to receive these time sensitive benefits.
    Mar 18,2015
The trip included a
CSA Travel Protection Custom
The low premium was mostly affordable, and the peace of mind was helpful for the trip, so I had one less thing to worry about.
Michael T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
We almost had to file a claim because our flight was cancelled. We have a niece in Baltimore so we spent night with her, and luckily made the first flight standby.
james f. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Policy covered all of our key concerns, and fortunately, we did not need to file a claim. Website processes of reviewing policy options, payment, and receipt of insurer policy, and coverage summary was easy and streamlined. Thank you.
Ilene W. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
We did not need to file a claim but had the piece of mine knowing that we were covered.
Donley D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
Easy to purchase, price seemed right, fortunately didn't need to use it.
Nancy C. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
As we sat on the tarmac in our home city being enveloped in a total snow whiteout, we immediately sighed a bit of a sigh of relief knowing that if we could not make our connecting flight as least we had insurance. The airport closed, we could not even taxi back to our gate. We had three hours between flights but we watched and waited as the time continued to tick on.............

The airport reopened, our flight did take off and we made the connecting flight. It just pays to be prepared for anything when traveling internationally. Too many things that are out of one's control can happen and with the costs involved, it is folly not to insure the trip.
Milton P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Claims no claim filed
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  • Empty Comment
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