Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Expensive and less coverage, especially no option for “Cancellation for any reason”.
Manpreet B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Thankfully we didn’t have to file a claim. It was easy to purchase the insurance plan and the price was reasonable.
Katherine D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
The Generali/CSA claims process was enabled/streamlined by their online portal, the claim was processed quickly, and it was processed in full despite my inability to obtain documentation as thorough as required (best I could get in remote areas).
Zoe M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Not very easy to get started, but reasonable in what they covered.
Paul K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Although a little pricey, I went with a 390.00 plan with plenty of emergency coverage. Nothing was needed, but good to know the plan was there in case. I was traveling in India with excursions to remote parts of the Himalayas...riding on horses and trekking. So, glad I had the insurance and very grateful for an amazing and safe trip!
Louise S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I'm not sure how valid my review is since, fortunately I didn't need to file a claim.
KATHRYN T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Luckily, I didn't need the insurance, but I was happy that I had it!
Smadar L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I did not need the insurance at all as everything went well, but was glad to have it.
Diana W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I attempted to call your company to file a claim and get help with a trip delay in India. I was told from the 24 hour emergency number that they could not help me, could not tell me whether scheduling a flight out of that mess would be covered, could not send me more information about coverage,and were the least helpful people in a time of stress. I regret purchasing this package and will warn everyone I can not to purchase it. I organized many group trips a year and could not have been more disappointed. It has been the worse experience with a agency I have ever had.
Katiuscia C. would not
recommend this plan to a friend or relative.
-
-
Deborah
Generali Global Assistance
Thank you for your feedback. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We are unable to locate a claim for you, but if your trip was delayed due to a covered reason, you may have Trip Interruption or Travel Delay benefits available to you. Please initiate a claim by contacting us at (800) 348-9505 or via email at [email protected]. You can also download claim forms at www.csaclaims.com. We encourage you to review the coverage details of your plan via the sample Description of Coverage/Insurance Policy that was provided at the time of purchase and reach out to us at the number or email provided above if you have any additional questions or concerns.Mar 31,2017
The trip included a
tour
Generali Global Assistance
Standard
In 2014 my husband and I were traveling in Namibia and had a tire blow out. We purchased a new tire for $250. Upon returning to the states, I called CSA. They told me exactly what to send them, (including airplane boarding passes, tire receipts, etc.) Within two weeks, we received a check for the full amount. Their telephone response team is very knowledgeable and will work with you to get the policy best suited to your needs. I have recommended them to my friends.
PAMELA W. would
recommend this plan to a friend or relative.
We are very sorry to hear that you were not happy with the 24 assistance service provided while in India. Nevertheless, CSA will not agree to refund your premium now that you have completed your trip and have declined the opportunity to submit a claim.
Your policy did include Travel Delay (150 USD Per Person Daily Limit Applies) 1,000 USD Maximum.
"TRAVEL DELAY COVERAGE
If you are delayed on your Trip for 6 hours or more, we will reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay. We will not pay benefits for expenses incurred after travel becomes possible.
Travel Delay must be caused by or result from:
a. delay of a Common Carrier; or
b. loss or theft of your passport(s), travel documents or money; or
c. Quarantine; or
d. hijacking; or
e. natural disaster or adverse weather; or
f. being directly involved in a documented traffic accident while you are en route to departure; or
g. unannounced strike; or
h. a civil disorder; or
i. Sickness or Injury of you or a Traveling Companion; or
j. death of a Traveling Companion."