Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I've purchased insuremytrip's CSA Travel Protection Custom coverage often. Reasonable and fair prices for my insurance needs.
Jayne H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately we did not need to file a claim for this trip. But we felt well covered in case we had needed it. We would look at CSA again for future trips.
Donald J. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
As so many travelers before us said, we too didn't have to use the service, but we were confident that it was there.
Darryl J. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Family traveling with 93 year old grandmother. Policy gave peace of mind.
Francis M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately, I did not need to use the coverage purchased. I can not, therefore, comment on its value. Perhaps a discount on future trip as a return customer would be welcome.
Steven S. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that you had a safe trip. Unfortunately, due to business regulations, we are not able to discount travel insurance policies. Please call us at 800-487-4722 if you have any questions about travel insurance.Aug 13,2016
Generali Global Assistance
Standard
Unfortunately we had to cancel our trip due to a covered reason. The claim was promptly adjudicated and paid by CSA (our documentation thorough). Great service - will use CSA again.
James R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This plan was easy to understand and supplied all that I needed. No problems whatsoever.
Donna C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The last leg of my flight from London was cancelled because someone set fire in air traffic control center at OHare. I was stranded overnight in Chicago with many others and couldn't get rental car home til the next morning when my rescheduled flight was also canceled. CSA refused to cover rental (even though United Airlines would not pay) because they said it was not a mechanical breakdown of aircraft or terrorist incident. InsureMyTrip.com rep said even though it was not technically covered, "I couldn't imagine the insurance companies we represent to not offer some sort of compensation or assistance." CSA std response is get a plan to fit your needs, but they couldn't tell me any plan that would cover my situation. What good is insurance if it won't cover that?
Karen F. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Zac
CSA has issued the following response to your review:
"We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the situation you experienced did result in a payable Travel Delay claim, we apologize for being unable to reimburse you for your Trip Interruption expenses. The terms and conditions of our Trip Interruption coverage require that your flight be delayed by mechanical breakdown, inclement weather or an unannounced strike. If you have any further questions regarding the coverages under the plan you purchased, please feel free to contact us at (800) 348-9505 or via email at [email protected]."Aug 04,2016-
Zac
Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip. Acting as your advocate, InsureMyTrip contacted CSA Travel Protection's claims department to assist you with the claim that went unpaid. The representatives at CSA Travel Protection informed us that the claims were adjudicated in accordance with the terms and conditions of the policy.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.
We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.Aug 04,2016
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Generali Global Assistance
Standard
I did not need to file a claim but I was glad I had coverage if need be.
beth l. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully we didn't need to use our trip insurance, but it was nice to know we had it.
Several passengers on our ship became ill and had to leave. I found myself hoping that they
had good travel insurance.
Several passengers on our ship became ill and had to leave. I found myself hoping that they
had good travel insurance.
Clifford M. would
recommend this plan to a friend or relative.