Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Didn’t need to file a claim so it’s hard to say if plan is good. The cost seemed reasonable in comparison to others.
Amy M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Good plan.
It is my comparison point for other plans when I travel.
It is my comparison point for other plans when I travel.
TED C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Hard for me to evaluate and submit a review, because I never had interaction or a claim or anything to do with the company after my initial purchase.
The reason I chose the level of stars is mostly based on the expense/cost.
The reason I chose the level of stars is mostly based on the expense/cost.
peter a. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I sent in my claim for about $3,000 since we had to end our trip early due to a medical emergency. The claim was handled promptly and I received my full check within a few weeks. Very pleased.
Mark G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
Did not need to file a claim. But, the coverage was adequate (a bit light on medical and evacuation) and the price seemed to be fair.
Stephen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Very please with whole process to get the insurance.
John C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Just wish we had a coverage for lost items! I lost a 50th Anniversary Band!
Edward O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Our trip to Iceland was interrupted by a winter storm that caused a government mandated closure of the roads and prevented us from getting to our return flight. We had to reschedule for the next day at an additional charge. Generali denied what would seem to be obviously a trip interruption and/or delay using logic that defies common sense. They are not to be trusted to do the right thing. The fine print is more important than their concern for their customers.
Richard M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
Thank you for your feedback Richard. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].May 22,2023
The trip included a
cruise
Generali Global Assistance
Preferred
Since I did not use the plan, (thankfullly) I am unable to determine if it was completely satisfactory.
Deborah B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful