Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
The plan covered my emergency medical issue in full! So impressed with this company!
Karen M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Generali Global Assistance
Standard
Unless you have to actually file a claim, you will never really know, but I was impressed with the parts of the service I did interact with. Given that there was a transportation strike, I was glad I had it.
Arthur H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Luckily we did not have any incidents with our trip. The online process to get travel insurance was easy and the price was reasonable.
Nancy T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I fortunately did not have any need to fine a claim so I cannot offer an opinion on service provided.
Paula V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The claim process was inordinately complicated and onerous. However, after we had jumped through all the (many) hoops, the claim was honored.
Thomas S. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Carol
Thank you for your feedback. We’re sorry to hear that you had a difficult time with the claim process. Please keep in mind that our Anytime Advocates® will support you with the process if you feel a claim has been delayed or unfairly denied.Oct 11,2019
The trip included a
tour
Generali Global Assistance
Preferred
I'm glad I didn't have to use it but I feel whatever incident that could have occurred would have been covered.
Diane G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I tried to file a claim. The business I booked my hotels under informed me of their cease and desist order the day before I left for my international trip and I had to desperately look for hotel rooms. I was told it was not covered and was offered no help in finding new rooms. I am still trying to get reimbursed for the original rooms from my credit card company. Would not use this company again.
judith s. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Carol
Thank you for your review. Unfortunately your Generali Standard policy did not include coverage for a Financial Default. We also forwarded your email to Generali who replied as follows:
"We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We want our customers to understand the coverage details of our plans and stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if an actual covered event forces you to cancel your trip. Unfortunately it does not provide coverage for financial insolvency."Oct 04,2019
Generali Global Assistance
Standard
Not sure how relevant a review is since I didn't have to file a claim but it was reassuring to know that I had coverage IF I had needed it. I always buy a plan before I travel - just in case. The cost was reasonable and the coverage was more than adequate. Thanks.
Paula B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
it is easy to use an insurance plan when you have no need for it.
it is just a bit of security tucked into the back of your mind.
it is just a bit of security tucked into the back of your mind.
Jo K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We make it a practice to obtain travel insurance to mitigate risk for circumstances beyond our control when we've booked expensive trips. Generally the concern is that our elderly parents could develop a sudden illness that might require canceling travel plans we've made months in advance. However, we recently experienced travel delays due to pilot strikes (British Airways) and train strikes (France) that could have resulted in missing an expensive pre-booked multi-week bicycle tour. Fortunately, in spite of delays we were able to get to our destination with little time to spare. During the delay I called our insurance provider to discuss our options and was relieved to discover the extensive resources available to help us, and learned that we would be covered for expenses incurred should we need to rebook our plans. The simple comfort that came from knowing we were covered more than justified the expense of our travel insurance.
Wendy H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful