Travel Insurance Reviews for CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.58 out of 5)
based on 3341 ratings.
98% of customers would recommend this plan to a friend or a relative.
Prices paid recently for this plan range from $22 to $495 USD.

Showing 41-50 of 1,304 Reviews

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Filed claim
The trip included a
CSA Travel Protection Custom
This was my 3rd purchase of CSA insurance through IMT and the purchase experience has always been positive with fast response.

This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.

In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
DIANNE D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for providing feedback on your policy. For customers experiencing claims issues, please contact InsureMyTrip, and request a customer advocate. Customer advocates assist customers with the claims process, and contact the insurance companies on their behalf to help resolve claims issues. Representatives are available 7 days a week. Our toll free number is 800-487-4722.
    Nov 20,2014
CSA Travel Protection Custom
My trip was phenomenal and having travel protection was a peace of mind.
Abdul K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Gave me great comfort knowing I was covered for the big ticket items that thankfully I did not need. Would highly recommend.
Elizabeth F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Fortunately we did not have any issues so we did not have any interactions other than purchasing the coverage. It's always a relief to have the coverage though.
Bonnie D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
I thought the plan was competitively priced for the coverage offered.
Gilbert M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I am glad that we did not have to use the insurance but have used CSA Travel Protection for our last 2 out of US trips. Cost is reasonable and at least we know that we are covered for many issues when our US health insurance will not cover foreign health care. Always travel internationally with trip insurance.
Amelia S. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Fortunately, we did not have to make a claim. It was reassuring to have the protection if it was needed.
Calvin L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
The CSA claims adjuster provided exemplary customer service.
Rhonda S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
We insured our London, Paris & Rome trip through CSA Travel Protection. There were three of us total. In Paris my mother fell and broke her arm which required surgery. This ended our trip before the Rome portion. After being hospitalized for four days she was released and the CSA Travel team assisted us in getting us all home. Once home, they were very fair in reimbursing us for the portion of our trip that was interrupted, and for the additional nights lodging, meals etc. Would highly recommend them to anyone looking for travel insurance.
Richard G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Very favorable, competitive prices for coverage items.
Duane P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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