Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very favorable, competitive prices for coverage items.
Duane P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
The insurance gave us peace of mind in case something would have gone wrong during our travel.
Maria O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
I have only actually used my trip insurance one time but it was simple and easy. I purchase travel insurance for the disasters that can happen -- missed planes, misses cruises, slips and falls/broken bones, lost luggage, etc. It makes me feel good to know I am covered for almost anything.
Helen S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
My wife and I have traveled frequently since getting together 24 years ago. We have taken many cruises, done several European tours and have never taken travel protection coverage. This year, we booked travel to Greece and Italy. The trip included several segments and was a bit of a hodgepodge including several days in Venice, a 7 day cruise in Greece, several days in Athens and several days on the island of Kithera in Greece. We booked using points for hotels and some flights. Paid cash for the rest. At the last minute, I chose to take travel protection. We are now in our fifties. With several different segments making up our journey that was booked with several carriers, I felt the need to take some added coverage just in case we got into any trouble.
Our trip was wonderful. Three terrific weeks. All except our last day in Athens. Someone broke into the trunk of our rental car and got our electronics (iPads, camera equipment etc). We were heartbroken, as we have never had any hardship in any one of the 50+ trips we have taken. We had taken coverage with CSA. I phoned CSA while we were still in Athens (we were scheduled to come home the next day). The person I spoke to was empathetic and immediately sent me claim information by e-mail. We made a police report before returning home. It took us about a week to collect the documentation. About 10 days after our return, I submitted the claim and all documentation. One week later, I received an e-mail informing me that the claim had been processed and I should expect a check in the next week.
I am just tickled. In this day and age, when one so frequently hears about customer service horror stories, I expected to have to jump through hoops to close out this claim. But instead, the process was as painless as I could have possibly imagined. The claim was not huge - $2800. But, the piece of mind that we received , the painless process to sign up for the coverage, and the professional way that the claim was handled, virtually guarantees that we will be long time CSA customers. Great job!
Our trip was wonderful. Three terrific weeks. All except our last day in Athens. Someone broke into the trunk of our rental car and got our electronics (iPads, camera equipment etc). We were heartbroken, as we have never had any hardship in any one of the 50+ trips we have taken. We had taken coverage with CSA. I phoned CSA while we were still in Athens (we were scheduled to come home the next day). The person I spoke to was empathetic and immediately sent me claim information by e-mail. We made a police report before returning home. It took us about a week to collect the documentation. About 10 days after our return, I submitted the claim and all documentation. One week later, I received an e-mail informing me that the claim had been processed and I should expect a check in the next week.
I am just tickled. In this day and age, when one so frequently hears about customer service horror stories, I expected to have to jump through hoops to close out this claim. But instead, the process was as painless as I could have possibly imagined. The claim was not huge - $2800. But, the piece of mind that we received , the painless process to sign up for the coverage, and the professional way that the claim was handled, virtually guarantees that we will be long time CSA customers. Great job!
John M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I have in the past used CSA for travel protection and never used it. I continue to purchase it as it seems to cover all bases.
Karen F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Even though I was fortunate not to have to use any aspect of my insurance, the peace of mind of having it made it so much easier to enjoy my travels. The customer service representative found the best value plan for my trip and I will continue using these services on future travels. A sincere thank you.
Irene C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We did not file a claim but the CSA is keeping in touch which is a very positive sign.
Henry R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We have taken trip insurance many times and have never had to use it. On our recent cruise to the Greek Islands, Turkey and Athens, we had an unexpected death in the family. We had to leave the cruise after 5 days. We applied for trip interruption as it cost us a lot of money to fly home from Rhodes, Greece to Austin, Texas. We submitted all of the paperwork on Nov 4th and by Nov 20th we received a check from CSA. They only emailed us once regarding some information, but we called, got clarification and finished the process. We are extremely happy with CSA and will use them anytime we book a trip in the future.
Thomasine R. would
recommend this plan to a friend or relative.
22 of
23 people found this review helpful
Generali Global Assistance
Standard
CSA offers good coverage for very reasonable rates and buying the trip insurance gave me some peace of mind about all the "what ifs" involved in travel. But the test of any insurance is what happens when you file a claim - fortunately, I did not need to file a claim, so I cannot comment on the actual coverage provided.
Ines J. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
You never know how good your insurance company is till you need them. We were completely happy we didn't have to use it.
William A. would
recommend this plan to a friend or relative.