Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Preferred
I like the ability and ease of comparing plans.
Malvina A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I have mixed feelings about policies such as this. Only purchased it for my wife’s peace of mind.
Colin G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I’m happl I didn’t need to use the insurance.
D Elaine L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness, we didn't need the coverage, but it was nice to know it was there if we did.
Janis B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
We filed three claims - Trip Interruption, Trip Delay, and Medical. The paperwork was somewhat intense! My first package was 22 pages long. Be prepared to PROVE: 1) Who you are (Drivers License/passport) 2) Proof of payment (Not JUST invoices) like canceled checks or Credit Card Statements. 3) Carrier Invoices 4) Documentation from Carrier showing date of delay and reason for delay (Airline Customer service has form letter they send).
Once the paperwork is assembled and received in Claims everything went very well. We spoke to our adjuster and corresponded with her on a couple of questions. We are very pleased with that.
We completed the entire process and was paid via check on all 3 claims inside of 60 days total.
Note that Trip Interruption has a limit of $200 per day per person, If you are in a hotel for multiple days your claim needs to split that up into a per day cost. We actually had two hotel days but our receipt didn't detail that so it looked like one day which pushed us over the limit that one day. I would insure with this company again!
Once the paperwork is assembled and received in Claims everything went very well. We spoke to our adjuster and corresponded with her on a couple of questions. We are very pleased with that.
We completed the entire process and was paid via check on all 3 claims inside of 60 days total.
Note that Trip Interruption has a limit of $200 per day per person, If you are in a hotel for multiple days your claim needs to split that up into a per day cost. We actually had two hotel days but our receipt didn't detail that so it looked like one day which pushed us over the limit that one day. I would insure with this company again!
Peter D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
As always totally easy process.
luther m. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
The coverage was easy to understand and I feel that it was a value received. It gave me peace of mind knowing that if I needed assistance with a evacuation it was there. I did not have to use it but I know people in the past who have had health issues and did not have coverage so it gave me a piece of mind; I was quite relaxed about having the coverage while I was in Mexico.
Margaret T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Did not have need for the insurance, so have little input on the service.
Cheryl H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
since I didn't need to make any claim I can not provide further review.
pamela s. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Insurance relieved any worries I had traveling with my mom to a foreign country. Thanks for the peace of mind.
Katrina W. would
recommend this plan to a friend or relative.