Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
Nice-Madrid-Miami
Iberia had system down to connect with Madrid in Nice to print the 2nd. boarding pass so we had to request 2nd. boarding pass at connection in Madrid.
When we arrived in Madrid we tried to find Iberia desk but we didn't make on time because was far apart from the gate so we lost our flight to Miami. We had to overnight in Madrid in order to take next day flight. CSA said this is not covered our dinner and hotel for that night that we requested.
Iberia had system down to connect with Madrid in Nice to print the 2nd. boarding pass so we had to request 2nd. boarding pass at connection in Madrid.
When we arrived in Madrid we tried to find Iberia desk but we didn't make on time because was far apart from the gate so we lost our flight to Miami. We had to overnight in Madrid in order to take next day flight. CSA said this is not covered our dinner and hotel for that night that we requested.
Robert E. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Deborah
Generali Global Assistance
We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for reasonable, additional expenses such as meals and accommodations incurred during a delay of six hours or more resulting from a flight delay and other specific covered events. Unfortunately, Travel Delay cannot typically provide reimbursement for delays resulting from the airline’s inability to print boarding passes. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Aug 01,2017
Generali Global Assistance
Standard
very reasonable price with good coverage, luckily we did not need to use it!
Kelly M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Luckily we did not have to use this plan, but it was reassuring to know we had it and we would be covered.
Heather A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Being stranded in Paris when my airline ticket was rejected, CSA was the only help I could get. The customer service rep (Lisa) calmed my anxiety, put me in contact with the proper person I needed to issue a new ticket, the following day, set me up with a claim form for a hotel and meal, then called my wife to reassure her. I am very grateful.
Gary R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Good for peace of mind
Patrick P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I picked this plan because it seemed the best coverage for the price at the time. Since I had no claim I cannot offer and opinion on customer service or claim response.
John D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
While we are offered several trip insurance options when booking travel, we always choose a plan from Insure My Trip as they are more inclusive and benefits don't "disappear" as time goes on (in some cases, by the time you get to the trip, there are no benefits left.) We are grateful not to have had to use the benefits provided by Insure My Trip carriers, but also grateful to know we have the coverage if/when it were to be needed.
Richard H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately i did not have too use the insurance so i don't know how good or bad it would have been if i had to use it.
Taras P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had no claims so can't comment on how the insurance would have handled the claim.
I bought it for peace of mind which it did provide.
I bought it for peace of mind which it did provide.
arshad s. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The only reason I rated 4* instead of 5 is that I had no reason to file a claim so can't evaluate that part of the service. But the signup process was quick and efficient; communications with me were excellent; the policy language clear and easy to understand. Although I did not need to use the insurance, it was a comfort knowing it was available and positive reviews from other past customers gave me assurance that a claim would have been handled properly had I needed it.
Scott B. would
recommend this plan to a friend or relative.
Each benefit under a plan will have a set number of covered events in which that benefit will cover. For the CSA Custom plan, their travel delay benefit would cover events such as a "delay of a common carrier, loss or theft of a passport or travel documents, natural disasters or adverse weather or unannounced strike."
We recommend that you call us when planning your next trip so we are able to assist you in finding the right plan. We are available 7 days a week at 1-800-487-4722.