Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Since no claim was made (thankfully) it is difficult to assess. But the coverage terms were what I was looking for.
Philip B. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Mar 07,2024
Generali Global Assistance
Standard
Prices changed daily. Not a fan!
Charles G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Our trip to Iceland was interrupted by a winter storm that caused a government mandated closure of the roads and prevented us from getting to our return flight. We had to reschedule for the next day at an additional charge. Generali denied what would seem to be obviously a trip interruption and/or delay using logic that defies common sense. They are not to be trusted to do the right thing. The fine print is more important than their concern for their customers.
Richard M. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Angie
Thank you for your feedback Richard. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
May 22,2023
The trip included a
tour
Generali Global Assistance
Standard
Very easy to navigate and easy to access.
Glad everything went well and did not have to use it!!!
Glad everything went well and did not have to use it!!!
Daniel T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Of course the coverage was what we were looking for. It was important for us to have coverage for a trip as one never knows what may happen. Great I never had to file a claim. As soon as the trip was completed, and I arrived home with my bags, trip was completed. It was easy to navigate to get the coverage as well. Thanks again and until the next time.
Carol Ann D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I had luggage delayed at London Heathrow for 8 days, but did not file a delayed baggage claim because I was at my home destination. I did talk with a representative about filing a claim if the baggage was lost - and he was extremely helpful. Thank you
Bernita S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
It's hard to comment on this coverage when I (fortunately) did not need it. I primarily purchased the coverage for the event of a medical emergency...and my wife and I stayed healthy & passed all the covid tests required to travel.
Stephen F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very disappointed in General Global Assistance and its deceptive marketing. We included and paid for "Cancel For Any Reason" except for a "listed covered event" in our coverage. We cancelled it per our own personal misgivings about Covid circumstances. While there were pandemic warnings about international travel, there were no restrictions about our travel.
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
Dennis H. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Sally
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Oct 13,2021
The trip included a
cruise
Generali Global Assistance
Preferred
I cancelled the cruise that this policy was for.
I requested to use the premium on insurance for another cruise that I had previously booked and paid for.
Was told I could only use it for the voucher I received for the recently canceled trip and a new booking.
I have no plans for a new booking in the immediate future because of uncertainties of COVID .
I will not ever again use Insure My Trip to purchase travel insurance.
I requested to use the premium on insurance for another cruise that I had previously booked and paid for.
Was told I could only use it for the voucher I received for the recently canceled trip and a new booking.
I have no plans for a new booking in the immediate future because of uncertainties of COVID .
I will not ever again use Insure My Trip to purchase travel insurance.
Bernard H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Megan B.
Dear Valued Customer,
We thank you for your feedback.
Please see the response below provided by Generali in regards to your review:
'We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers. Letting us know how we are doing is the best way to ensure the best possible service for all of our customers. A dedicated team member will be reaching out to you to better explain your voucher options. Please contact [email protected] with any additional questions or concerns."Sep 23,2021
The trip included a
cruise
tour
Generali Global Assistance
Standard
Disappointed that due to someone on the ship testing positive for Covid the Coast Guard would not let Viking entry the last 3 ports of the cruise. At lease they are giving up a credit towards another cruise.
Marilyn M. would
recommend this plan to a friend or relative.