Travel Insurance Reviews for CSA Travel Protection Custom Luxe

Of the two plans offered by CSA, Custom Luxe offers the highest limits of coverage and builds off of the coverages offered in the Custom plan. On top of the coverages from the Custom plan, Custom Luxe offers coverage for financial default, a pre-existing conditions waiver, and optional Cancel for Any Reason coverage.

To learn more, see the CSA Travel Protection product page.

Customers rate the CSA Travel Protection Custom Luxe plan
(4.55 out of 5)
based on 1087 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
CSA Travel Protection Custom Luxe
They covered a previous claim I submitted very well and without hassle. This trip was uneventful.

The representative I talked to was very knowledgeable. The rules to get this type of insurance are many and confusing. He gave me advice about how to get coverage early so that preexisting conditions were covered. The assumption of when I could get it are lost in the details and I misunderstood them. If not already it should be explained in InsureMyTrip articles and put on a top ten checklist of items to consider.
Stephen S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom Luxe
When I found myself lying flat on my back in the middle of a busy Bangkok street after being hit by a man on a bicycle, the first thing that ran through my mind was, "Thankfully, I have good travel insurance!" As it turned out, I was fine and did not need medical attention, but it could've been quite serious. I'll never leave the country again without CSA - the plan I purchased had the best medical coverage value by far.
Janis V. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
Unfortunately, we had to use the plan as our trip needed to be canceled. The folks at CSA were understanding, efficient and competent. The response time was remarkable and I will use them for our next trip.
James S. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
CSA Travel Protection Custom Luxe
I did not have use it, but it was good to know it is there as a back up.
RAGUNATHAN S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom Luxe
We purchase travel protection for all our out of country trips. It is comforting to know it is there just in case we need it. Great deal. Don't leave home without it.
Henricus V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
This is a good plan at a reasonable price. The plan gave us a peace of mind knowing it is there if we need it.
Richard T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom Luxe
While on our trip, we got some scratches on the side of our vehicle while traveling in the United Kingdom. We were charged around $870 by the rental company for damages. The claim process was straightforward and easy to understand. Though I didn't hear anything back for about 3 weeks, the only correspondence I got was confirmation that my claim was approved and the check was in the mail. Easy enough.

My only minor complaint is that they wouldn't cover the administrative fee charged by the rental company, so technically they only paid out about $800 of the $870 I had to pay. Still, it's technically stated that way in the agreement, so I don't have much room to gripe.
Matthew H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
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  • Empty Comment
CSA Travel Protection Custom Luxe
I have bought this protection a few times before. It provides the overall protection and peace of mind I needed for our trips. The email communication was appropriate and straightforward. This insurance provides more coverage than flight insurance for a reasonable price.
Shelley B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
I am basing this review on the fact that the plan had the coverage I was after - emergency medical and evacuation, trip cancellation, and pre-existing conditions waiver if purchased within 24 hrs of final travel payment. The plan also had a large number of positive reviews which also influenced my decision to get it.
Kristen G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
It is the price we pay to sleep better at night, but it is expensive, at least for our age, and for the type of coverage I want.
Anna G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. Premium for comprehensive polices are calculated based on: the pre-paid and non-refundable trip cost, the length of the trip, and the ages of the travelers. The CSA Travel Protection Custom Luxe plan tends to have a higher premium because it is a benefit rich policy, with high limits of coverage and a generous list of covered reasons for Trip Cancellation, Trip Interruption, and Travel Delay. CSA Travel Protection also assumes a bigger risk for offering the pre-existing conditions waiver, if purchased within 24 hours of making the final trip payment/deposit.
    Jul 14,2015
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