Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
Learn more about Global Alert.
The trip included a
cruise
Global Alert!
Preferred
I regret buying a policy from here as they have companies that use Trip Mate to "Process" claims, but they don't process the claims but just give you the run around over and over. I submitted a claim November 15 with all the correct documentation and have not been paid yet. They keep saying they mailed me a check, but constantly change the date they say they mailed it. Avoid Global Alert, Travel Safe, and TripAssure as they use this Trip Mate as a claim processor !
4-10-18 update: I finally received a check for my claim almost 5 months after submitting all the required paperwork. Insure MyTrip.com did assign an advocate to help me, but she could not find out much either, however while she was waiting to hear from them about when the check was being sent out, the check was generated and I received it today. I appreciate InsureMyTrip.com stepping up to help; I wish I had known they had someone to help back in 2017 when I started having trouble get the claim paid.
4-10-18 update: I finally received a check for my claim almost 5 months after submitting all the required paperwork. Insure MyTrip.com did assign an advocate to help me, but she could not find out much either, however while she was waiting to hear from them about when the check was being sent out, the check was generated and I received it today. I appreciate InsureMyTrip.com stepping up to help; I wish I had known they had someone to help back in 2017 when I started having trouble get the claim paid.
Marilyn G. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry to learn about your claims experience. We are pleased to hear that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Apr 17,2018
The trip included a
cruise
Global Alert!
Preferred
Hard to evaluate the plan as we didn't need it. That is a good thing. Better safe than sorry. We believe the plan would have provided the coverage we needed.
Donald K. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Didn't file a claim, but put my concerns at ease if anything happened.
Marc S. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
We canceled a trip to Australia in the 90+ day time frame required by our tour operator, we received the appropriate 90% refund from the tour operator, and submitted a claim to Trip Mate, Inc., which handles claims for Global Alert, for the 10% penalty we incurred. Ultimately, we received payment from Trip Mate about 4 months after the claim was submitted (all required documentation was submitted with the initial claim). While we did receive the correct amount under our travel policy, the way the claim was handled was ridiculous! (1) You can't get in touch with Trip Mate with one phone call, as they don't answer their phones. Rather, you must wait to receive a call back the next day. (2) We received Trip Mate's checks quite a long time after submitting the claim (3 months), but at least we did receive them. (3) When we DID receive the checks and deposited them in our bank, the bank notified us a couple of days later that both checks hand BOUNCED!!! Fortunately, we hadn't written checks against this deposit, but we did incur $38 in bank fees because of the bounced checks. Trip Mate advised we could submit a claim for refund of the $38, which we did, but we haven't received it yet. (4) After four calls to Trip Mate trying to straighten this out, we received conflicting information from different agents. Very frustrating. We purchase travel insurance almost every year. The next time we do so, we will check first to see if Trip Mate is involved in the claims processing. If they are, we will purchase our travel insurance elsewhere!
Barbara D. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 11,2017
The trip included a
tour
Global Alert!
Preferred
Thankful that I did not need to use it!
Naomi R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
The coverage was good and the claim was handled fairly in my opinion.
The processing time was too long. It was received on January 17th and we did not receive compensation until March 9th.
When you charge for insurance even when coverage starts 8 months out, you want your money immediately. Cash flow is also important to the customer.
The processing time was too long. It was received on January 17th and we did not receive compensation until March 9th.
When you charge for insurance even when coverage starts 8 months out, you want your money immediately. Cash flow is also important to the customer.
David S. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Met our needs. Provided security for the uncontrollable part of the trip. Would use it again.
Susan A. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Thankfully we didn't have to use it, but we were confident that it would have taken care of any issues that surfaced.
Allan G. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Everything I needed to cover for a three week trip to Australia was in the policy and at a very reasonable price. Medical coverage for someone over 70 is great. Taking out the policy online was quick and easy
Helen S. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
I was reimbursed for all expenses as per the agreement and I am satisfied that they acted in good faith. Were it not for the inordinate delay - they themselves admitted it took too long - I would have given them 5 stars.
Emilio B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful