Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
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The trip included a
tour
Global Alert!
Preferred
We canceled a trip to Australia in the 90+ day time frame required by our tour operator, we received the appropriate 90% refund from the tour operator, and submitted a claim to Trip Mate, Inc., which handles claims for Global Alert, for the 10% penalty we incurred. Ultimately, we received payment from Trip Mate about 4 months after the claim was submitted (all required documentation was submitted with the initial claim). While we did receive the correct amount under our travel policy, the way the claim was handled was ridiculous! (1) You can't get in touch with Trip Mate with one phone call, as they don't answer their phones. Rather, you must wait to receive a call back the next day. (2) We received Trip Mate's checks quite a long time after submitting the claim (3 months), but at least we did receive them. (3) When we DID receive the checks and deposited them in our bank, the bank notified us a couple of days later that both checks hand BOUNCED!!! Fortunately, we hadn't written checks against this deposit, but we did incur $38 in bank fees because of the bounced checks. Trip Mate advised we could submit a claim for refund of the $38, which we did, but we haven't received it yet. (4) After four calls to Trip Mate trying to straighten this out, we received conflicting information from different agents. Very frustrating. We purchase travel insurance almost every year. The next time we do so, we will check first to see if Trip Mate is involved in the claims processing. If they are, we will purchase our travel insurance elsewhere!
Barbara D. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 11,2017
The trip included a
tour
Global Alert!
Preferred Plus
Thankfully, we didn't have to use our trip insurance, so I can't comment on the actual processing of a complaint. But the agent who helped me pick the plan was very knowledgeable, professional, and prompt in addressing my specific needs.
Karen H. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
I’ve never gotten trip insurance before, but the last out-of-country vacation I was on, a man we met suddenly got deathly ill and had to be evacuated. It was an immense help to his wife that he had trip insurance so she had one less worry. After witnessing that, it gave me peace of mind to have trip insurance myself this time, tho I’m very glad I didn’t need to use it!
Sally . would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Bought it but not use it.
Thanks GOD!!
Thanks GOD!!
David M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Fortunately, I did not need to use the policy so It is difficult to rate. the rate is comparable to other plans.
Marsha H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
I don't really know how effective a plan is until I have to file a claim.
Kathleen V. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
I did not need to use this insurance in my trip. However, prior to our chasing it, I compared it to other plans and to the plan offered by the tour company I was using. I was satisfied I got good value for my money.
Mary O. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Minor change in dates of trip were easily handled. It served the purpose of not needing it if you buy an insurance policy.
Jill S. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Although we did not have to use the travel insurance we are still glad we were covered on our trip. It gives us peace of mind that we are protected from unforeseen events.
Andrew J. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred Plus
I travel often and have used Insure My Trip numerous times. On my most recent trip I had purchased a policy for specific dates. A week before I was scheduled to leave circumstances caused me to extend those dates. I contacted Insure My Trip and the customer service rep assured me it would not be a problem. The policy was adjusted to accommodate my request without additional cost. An email confirmation was sent to me within hours.
Daniel R. would
recommend this plan to a friend or relative.