Travel Insurance Reviews HTH Worldwide
Founded in 1997, Worldwide Insurance Services helps global travelers and expatriates to identify, access and pay for healthcare, all around the world. Based on state of issuance and the plan selected, WIS offers two leading brands: HTH Worldwide and GeoBlue, both bringing innovative healthcare services and insurance to international travel, expatriate living, study and commerce.
Learn more about HTH Worldwide.
HTH Worldwide
TravelGap Voyager
I was on a hiking trip in northern Italy, and fell while descending a peak one morning. When I fell I tore both my quadriceps tendons, needing a rescue helicopter to take me to a hospital. The medical care/copter ride was tremendous in Italy. When I got back to US I filed a claim with this company- it took them almost 9 weeks for them to deny my request for the rescheduled plane ride home, and the fact that I had to travel business class (my legs were in a straight brace, and couldn't bend them. I lost close to $6000 for the rescheduled plane. Avoid this company at all cost! Terrible customer service and terrible coverage
michael f. would not
recommend this plan to a friend or relative.
The trip included a
cruise
HTH Worldwide
Trip Protector Preferred
I’m glad I purchased this plan and thrilled I didn’t have to use it!
Susan K. would
recommend this plan to a friend or relative.
The trip included a
tour
HTH Worldwide
Trip Protector Preferred
The plan I selected was very good for the cost & peace of mind traveling abroad. While I did not have to use the insurance, I did use the online access to check out local medical facilities in case I needed one since I had a minor mishap. Fortunately I did not need to use the facility but it was relatively easy to obtain the information & location of local facility covered by the plan.
Janet A. would
recommend this plan to a friend or relative.
The trip included a
tour
HTH Worldwide
Trip Protector Classic
Good plan but price seemed high.
Robert G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
HTH Worldwide
Trip Protector Classic
I have used insuremytrip twice and would not hesitate to use them again. Representatives easy to work with and are knowledgeable about their product.
Douglas L. would
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Classic
Feel like we were taken for a ride by HTH. We had a 30 hour delay in Dallas due to weather (or supposed weather according to American Airlines). Baggage was sent on to out final destination so we had nothing. I had purchased the policy because it had a provision for compensation for a 6+ hour delay as well as baggage delay. HTH response on attempting to file a claim was that we were not covered. And I guess if you read the fine print it can be interpreted that way. Baggage was reunited with us 40 hours later. HTH interprets this as not being covered since we were on our home bound leg. However, we were not home. We were in Dallas Texas with nothing! Dallas was not our final destination. Still they will not budge and cover us. I can understand that if we were actually home that we could drive to our house and have some fresh clothes. However Dallas is a 9 hour drive from our home. A very interesting interpretation of the coverage.
Sorry to say that I have used this policy many times in my travels but I never will again. Even had a claim speedily handled by them 6 years ago. This time the policy was shown to be highly deficient with so many loopholes in it that it would be unlikely to be able to file any successful claim.
My advice to others considering this coverage. Go elsewhere. Both HTC and InsureMyTrip have failed me big time.
Sorry to say that I have used this policy many times in my travels but I never will again. Even had a claim speedily handled by them 6 years ago. This time the policy was shown to be highly deficient with so many loopholes in it that it would be unlikely to be able to file any successful claim.
My advice to others considering this coverage. Go elsewhere. Both HTC and InsureMyTrip have failed me big time.
Louis S. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Carol
Thank you for taking the time to reply.
Our "Anytime" Advocates reached out to the HTH Worldwide claims processors who advised us that you did not actually file a claim. Nevertheless we agreed that there would be no coverage available under this plan for your baggage if delayed on your travel home:
"BAGGAGE DELAY (Outward Journey Only)
The Company will reimburse You for the expense of necessary personal effects, up to the Maximum Benefit shown on the Confirmation of Coverage, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than twelve (12) hours, while on a Trip. You must be a ticketed passenger on a Common Carrier. Additionally, all claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchases must accompany any claim."
Please also note that HTH is not unique in providing baggage delay for the outward journey only. That is actually a standard limitation in most plans.
We are very sorry to hear that you are disappointed in the coverage provided by this policy. One of the many benefits of our website is the ability of our customers to quote, compare and review our plans prior to purchase. You can click on any of the blue links within your quote to read the details, take advantage of our online chat service or call customer care for assistance.
Please let us know if you have any further questions.Jul 24,2018
The trip included a
cruise
HTH Worldwide
Trip Protector Classic
We filed a claim on 11/2/17, claim was paid in full on 12/5/17. We received clear instructions via email as soon as we notified the carrier. The only issue, which was pointed out to the carrier: the look back period per the policy was 60 days, the claim for stated the look back period was 90 days. This descrepancy did not affect our claim.
Steven H. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
HTH Worldwide
TravelGap Excursion
Easy to get with no hassle
Christopher F. would
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Classic
Before my trip, HTH would not provide me with a printer-friendly ID card. Insuremytrip.com did.
My international flight was cancelled and delayed my arrival by 29 hours. Although I changed my rental car pickup time, my final leg (CDG-VCE) was also delayed and Europecar had not held my reservation an additional 4 hours. ALternative transportation and my new rental car ended up costing $200 more than originally booked. HTH (their agent, actually) denied my claim as not being a "reasonable" additional expense.
My claim required 5 phone calls, one large mailed packet, 3 additional forwarded documents because they could not verify my Delta flight ( SLC-CDG) had been cancelled, and more than two weeks.
My claim was denied. Insuremytrip.com assigned me an advocate and I requested an appeal to HTH.
The denial was reversed and I have been told to expect a check for $175.13.
My international flight was cancelled and delayed my arrival by 29 hours. Although I changed my rental car pickup time, my final leg (CDG-VCE) was also delayed and Europecar had not held my reservation an additional 4 hours. ALternative transportation and my new rental car ended up costing $200 more than originally booked. HTH (their agent, actually) denied my claim as not being a "reasonable" additional expense.
My claim required 5 phone calls, one large mailed packet, 3 additional forwarded documents because they could not verify my Delta flight ( SLC-CDG) had been cancelled, and more than two weeks.
My claim was denied. Insuremytrip.com assigned me an advocate and I requested an appeal to HTH.
The denial was reversed and I have been told to expect a check for $175.13.
paula h. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
HTH Worldwide
Trip Protector Classic
Fortunately we never had to use the coveragge, but it was reassuring to know it was there. The customer care rep was great, as always, helping and suggesting coverage to suit our needs.
Gail M. would
recommend this plan to a friend or relative.
We invite you to submit a claim form for the expenses incurred on your trip. The claim form can be found on your member portal or by calling our customer service team at 888.243.2358, who would be more than happy to assist you.