Travel Insurance Reviews for InsureAssist

InsureAssist is a leading provider of direct-to-consumer travel protection insurance products and services. The expert staff at InsureAssist are available 365 days a year and are licensed travel insurance experts. InsureAssist travel protection plans are Underwritten by Nationwide Mutual Insurance Company.

Learn more about InsureAssist.

Customers rate InsureAssist plans
(4.61 out of 5)
based on 1447 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
InsureAssist TravCan Premier
They promptly handled a claim for a missed hotel reservation due to a delayed flight. My complaint is that we were held over in London returning, and had to buy some things for the stay overnight, as our checked luggage was not available. InsureAssist would not cover that claim since it was on a return flight home, and we already had one delayed flight claim, and they did not cover two.
William S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Cindy
    Photo
    Thank you for providing feedback on your policy. We are pleased to learn that your travel delay claim was paid. We would like to provide some insight on why the baggage delay claim and second travel delay claim cannot be covered on the policy. It is industry standard that the baggage delay benefit is for outbound flights only. In addition, travel delay coverage is typically provided on a one-time basis per trip. In the future, if you have questions about travel insurance either prior to or after purchase, we would be happy to assist you. InsureMyTrip Customer Service representatives are available 7 days a week by calling 1-800-487-4722.
    Feb 23,2015
The trip included a
InsureAssist TripMed
The plan gave us peace of mind while traveling.
Ryan G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureAssist TravCan
Have never purchased travel insurance before. However, I will in the future. Glad I didn't have to use it, but glad I had it.
Gayle F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TripMed Multi-Trip
We were delayed by the airline and missed our overnight accommodation at a 5-star hotel. I was surprised that the hotel would not refund our stay and the trip insurance did not cover it. Lesson learned on our part, and would have to be more careful in the future.
Dexter H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your trip was delayed, and that you missed your hotel stay. To cover trip delay or missed connection expenses, you would need to purchase a comprehensive policy. If in the future, you would like to receive a quote and recommendation, please call InsureMyTrip at 800-487-4722.
    Feb 14,2015
The trip included a
InsureAssist TravCan Premier
I searched for coverage that would meet my needs if my concerns arose.
Kathleen T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
Filed a claim for a 6 day luggage delay.
It took me 5 phone calls and 3 emails to the claims administrator before they agreed to pay the cost of claim submitted.
Joy K. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your claim took an usually long time to process. However, we are pleased that your claim was paid. In the future, please reach out to InsureMyTrip and request a customer advocate. Our customer advocates can provide a lot of claims assistance, including expediting clams.
    Mar 18,2015
The trip included a
InsureAssist TravCan
It was a good feeling to know that we would be well covered before and during our trip.
Robert Y. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
InsureAssist TravCan Premier
I was confident that I had been given all necessary information to do that - in a clear, unambiguous form.
Robert P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan Premier
I did not file a claim for this trip, but did for my last trip. Excellent service from the claims representative, and received reimbursement check within 2 weeks. I will continue to use InsureAssist for future trips.
Wayne F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
InsureAssist TravCan Premier
Had to cancel pricey vacation. Filed claim and was reimbursed 70 percent of trip cost as stated in the policy. Well worth the expense.
Thomas B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
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