Travel Insurance Reviews InsureAssist
InsureAssist is a leading provider of direct-to-consumer travel protection insurance products and services. The expert staff at InsureAssist are available 365 days a year and are licensed travel insurance experts. InsureAssist travel protection plans are Underwritten by Nationwide Mutual Insurance Company.
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The trip included a
tour
InsureAssist
TravCan
Like many who purchase insurance, we fortunately did not have to use it. However, the peace of mind it offers is priceless.
LEE G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
With your policy of not returning funds for a trip that was cancelled months in advance (even before payment was due on the cruise ship) is just a complete rip off.
ESPECIALLY for repeat customers. Be assured you have lost our business and anyone we used to refer to you in the future. The worst customer service I have ever received. I don't even know how you are still in business but I can assure you that from me alone over a lifetime of cruising that you are losing $1,000's of dollars. Now add in our friends and referrals? We all be cruising the Mediterranean this summer and will happily NOT be using YOU. I would say yes to the box below on contacting me but you ignored my request for months to call me back about this issue so I know it is a joke. You don't even have customer service!
ESPECIALLY for repeat customers. Be assured you have lost our business and anyone we used to refer to you in the future. The worst customer service I have ever received. I don't even know how you are still in business but I can assure you that from me alone over a lifetime of cruising that you are losing $1,000's of dollars. Now add in our friends and referrals? We all be cruising the Mediterranean this summer and will happily NOT be using YOU. I would say yes to the box below on contacting me but you ignored my request for months to call me back about this issue so I know it is a joke. You don't even have customer service!
William G. would not
recommend this plan to a friend or relative.
The trip included a
tour
InsureAssist
TravCan Premier
Thankfully we did not need to use our policy but the peace of mind knowing we had the policy made our trip more enjoyable.
Deborah Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
We were delayed over night because airline cancelled. Insurance covered meals and lodging. I was very disappointed they refused to pay taxi fare to/ from airport. I highly suggest you request taxi fare as part of trip delay. Thank you.
Esther F. would
recommend this plan to a friend or relative.
-
Carol
Thank you for taking the time to help your fellow travelers.
The InsureAssist TravCan plan offers Trip Delay that includes reimbursement for "(b) Any reasonable additional expenses incurred" as a result of a Common Carrier delay. The policy defines Additional Expenses as "...any reasonable expenses for meals and lodging which were necessarily incurred as the result of a Hazard and which were not provided by the Common Carrier or other party free of charge." This definition precludes reimbursement for the taxi under this policy.
In the future, should you wish to find a plan that would reimburse additional transportation expenses such as taxis from the hotel to the airport under Trip Delay, please call Customer Care at 800-487-4722 for quotes.Feb 11,2016
The trip included a
tour
InsureAssist
TravCan
There is only a way to evaluate the benefits of an insurance plan when a claim has been filed. There was no claim during my trip.
Judy A. would not
recommend this plan to a friend or relative.
The trip included a
tour
InsureAssist
TravCan
In most cases I have been reluctant to buy travel insurance, feeling it is not necessary. When we were forced to cancel our recent trip do to health issues of elderly family members, the insurance covered our entire loss. Highly recommend insurance if your trip is prepaid and you have similar situations which may cause a cancellation totally out of your control.
Jay S. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureAssist
TravCan Premier
The team was very responsive when I needed to change addresses. However, I became ill and had to cancel. I sent in the paperwork, and they asked for additional paperwork which had already been submitted. I have sent in 2 emails describing where the info is located in the paperwork I sent in.
Anne Gore K. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We appreciate you providing us with the opportunity to advocate on your behalf. We are happy to report that the claims administrator has informed us that your claim was paid. Please let us know if you have any questions or concerns by calling 800-487-4722.Mar 25,2016
The trip included a
tour
InsureAssist
TravCan Premier
I had to contact the office on a weekend and received a response within minutes.
Cynthia B. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureAssist
TravCan
It gave me a peace of mind for coverage if needed.
Ronald C. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureAssist
TravCan Premier
Purchasing process was easy - spoke to a knowledgeable telephone representative who helped explain the difference between several plans. Sine we did not have to file a claim, it is hard to rate the coverage, but felt better knowing it was there if we needed it!
Jeffrey G. would
recommend this plan to a friend or relative.
The following excerpt has been taken from the InsureAssist TravCan policy certificate:
"All premium is non-refundable after a 10 day review period."
After reviewing your request to cancel the policy for a refund of premium, the Underwriter stood by the terms and conditions of the policy.
Please call us at 800-487-4722 if you have any questions or concerns.