Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured SE
Well, well, well...
Our flight back was canceled, we were forced to buy and pay out of pocket for our flight back -- double the original fare! We filed a claim: denied, based on some stupid reasoning on page 22!!! on the contract!!!
Filed for the appeal/review...and 3 month later were paid about half of what they owed us, based on our understanding of coverage!
Something is better than nothing, I guess!
Our flight back was canceled, we were forced to buy and pay out of pocket for our flight back -- double the original fare! We filed a claim: denied, based on some stupid reasoning on page 22!!! on the contract!!!
Filed for the appeal/review...and 3 month later were paid about half of what they owed us, based on our understanding of coverage!
Something is better than nothing, I guess!
Igor B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Courtney BairdInternational Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Apr 02,2024
The trip included a
tour
International Medical Group
iTravelInsured SE
I didn’t have to put a claim thru, which is good because I read ur company reviews n it’s a nitemare getting claims paid out by ur company.
Jill H. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
We're only talking about a claim for $58 , but the process was pretty painless.
I think the key is to follow all of the claim instructions to a T. As long as you submit the the required paperwork and your claim is valid, you should have no problem...at least I didn't. I was able to do everything online, including obtaining the required doctors notes and credit card statements, etc. I then submitted everything through the Insurance company's portal and 8 days later I received payment directly into my bank account . Im sure it takes a much longer for larger claims, but that's expected.
I think the key is to follow all of the claim instructions to a T. As long as you submit the the required paperwork and your claim is valid, you should have no problem...at least I didn't. I was able to do everything online, including obtaining the required doctors notes and credit card statements, etc. I then submitted everything through the Insurance company's portal and 8 days later I received payment directly into my bank account . Im sure it takes a much longer for larger claims, but that's expected.
Stephen G. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
I thankfully did not need to use the plan but I think it is a great plan.
Radharani D. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Paid $1900+ for am IMG plan and filed a $375 claim for a "no-show" hotel due to airline cancelling flight from JFK to Rome and an 18 hour departure delay. IMG declined claimed because it was a "no show pilot" and not another covered reason. Spoke to IMT and they are trying to advocate for me and I have also appealed to IMG who said they will try to get back to me in a month. My claim is 18% of the premium! Also recommended IMT to good friends for a month-long overseas trip in July that also experienced cancelations and IMG refused payment of some clothing items bought because they could only provide AMEX proof and not the original receipts. It appears IMG is in the CUSTOMER NO SERVICE BUSINESS and is reflecting badly on IMT. Your reps have always been outstanding, but this is out of their hands.
Stuart S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Courtney Baird
International Medical Group
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Dec 08,2023
International Medical Group
iTravelInsured SE
Blessed..
Did not use. Only problem, no phone coverage.by Tmobile.
Did not use. Only problem, no phone coverage.by Tmobile.
Carolyn H. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Yes, but we did not have to use it.
Zack B. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
I did not need to use the plan, but I felt well covered and the communication as we set up the coverage was great.
Olive C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Thank you we are happy.
Rosemary M. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Lite
Did not need it but was glad to have it.
Manuel E. would
recommend this plan to a friend or relative.