Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
I did not need to use the plan, so I am unsure if I had needed it everything would have been covered and paid out.
Michael C. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
Didn’t have to make a claim Thank Goodness! But, the coverage was there so I had that peace of mind
Dawna C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
I have bought insurance from IMG through Insuremytrip for many years. I have spent thousands of dollars. I filed a claim with IMG for a trip taken in June to Europe. It was a small claim of about $375 for an unused hotel accomodation due to a flight cancnellation. They have given such a hard time. First it was denied, then I sent in an appeal after rereding their policu definitions. Again, wait, perhaps no decision until 2023. Really for a claim of $375 from a long time customer.
I wil never sue them again and I travel extensively.
I wil never sue them again and I travel extensively.
Rosemary M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Courtney BairdInternational Medical Group
We are sorry we did not meet your expectations. As a longstanding customer of IMG's we value your feedback and take your concerns very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Dec 08,2023
International Medical Group
iTravelInsured SE
On my recent trip to Vietnam and Cambodia I had an episode that resulted in a trip to the emergency room in Cambodia, where I was treated and released after multiple tests and a scan after 3 hours. I notified IMG the next day, they acknowledged immediately, but I didn't actually file the claim till after my return home 2 weeks later. I submitted the info they requested and I received payment in full for my expenses. The whole process took less than a month which I think is timely for a claim, and the process was quite simple. I was very pleased with IMG, and I'm going to purchase another policy with them for an upcoming trip at the end of the year.
Lis K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured LX
Did not need to use the insurance as our trip went without a hitch.
Annabel C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
The day the WHO declared a global emergency (January 30, 2020) due to corona virus the IMG/Insuremytrip website went dark claiming IT issues. Now 24 days later the site is still down for taking any new claims. Waited for over 3 weeks to file a new claim and still can't. do not trust that this company is financially solvent to follow through with their promised coverage. They have a lot of nerve asking for a review when they still can't process a claim. zero stars were not an option for promptness or satisfaction but should be.
Mathew L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Happy I did not need to use insurance . But glad I had it Just in case any thing happen. We were far away from home
Joyce E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I really can't evaluate the effectiveness of this plan because I never had to file a claim. However, it was worth the peace of mind to have a policy just in case.
John H. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Once again, it was good to travel knowing that my basic costs for the trip were insured, should I need it. And ... I didn't need it ... which is also good!
Max B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
Bought the plan for a trip to Singapore, Vietnam and Laos. Had a medical problem in Laos. Talked to you and you told me you didn't have any doctors in Laos....great. Flew to Hanoi to have the problem addressed at a clinic listed on your website. They have never heard of you and did not accept the insurance. I paid out of pocket. No claim filed since it was under the deductible anyway. Your company was absolutely zero help with my problem. Never again will I buy a policy from you.
Mark M. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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Carol
Thank you very much for providing your feedback.
InsureMyTrip is sorry to hear that you didn't receive the assistance you should expect from your 24 hour emergency assistance provider. At their request, we also forwarded your information to International Medical Group so that they could review the process with their assistance company.Aug 13,2019