Travel Insurance Reviews for International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers rate International Medical Group plans
(4.58 out of 5)
based on 544 ratings and reviews.
97% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
International Medical Group Patriot America
I love using InsureMyTrip. I never travel without them by my side!
KOFI B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
International Medical Group Patriot America
Understandable terms and conditions, very good guidance through the application process, clear order about what to print, what to travel with, and whom to contact in case of an emergency.
Georg M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
International Medical Group Patriot International
Never used it, but did injure my knee and was unable to contact them on their 24 hour/Emergency Assistance Line. We tried a couple of times; we connected but the phone just rang and rang. It was about 6:30AM EST when we tried to call. Luckily we were staying in an AirBnB apartment and our host was able to direct us to a hospital ER room. We had to cancel our trip and make new flight arrangements home. I am following up with care here in the States, but if it would have been more serious, I am not very happy that we could not get any response. So not sure what we paid for. We have bought medical insurance through this website for over 12 years- typically 3 times a year. Never needed it, but not sure we will use it again since it seems we are paying for nothing.
James C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We understand that International Medical Group contacted you regarding your experience. The following statement was issued by International Medical Group in reply to this review:

    James it was a pleasure speaking with you on the phone today. I can assure you I will look into this further for you. IMG currently has several redundant backup systems in place. Per our phone conversation, I will be getting back in touch with you shortly. I apologize again for your inconvenience. IMG truly wants to be with you every step of the way, while you are traveling abroad.

    Kindest regards,

    International Medical Group®, Inc.
    Mar 31,2015
The trip included a
International Medical Group Patriot International
Thankfully, we did not need to use the policy, but was glad to have it.
Frances M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
International Medical Group Patriot International
It give us a sense of security knowing that if something happened, it would be there. Thanks!
Krystal E. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
International Medical Group Patriot America
Always recommend to friends. I have never had a bad experience with InsureMyTrip or International Medical Group.
Patrick M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
International Medical Group Patriot International
Luckily, I didn't need to use the benefits offered by this plan.
Patsy F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
International Medical Group Patriot International
Having the plan gave me peace of mind that if something were to happen, we would likely be covered.
Patsy F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
International Medical Group Patriot International
Great customer service, very helpful with answering questions. I will use again on my next trip.
Joan G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
International Medical Group Patriot International
I did not like that the plan required all medical costs to be paid by the insuree up front. In the future I will be seeking a plan in which the insurance company is billed directly for medical services exceeding a certain amount, e.g. $500.
Victor Y. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We do offer plans from providers who have the capability to do direct billing. In the future, please call us at 800-487-4722. Our representatives are here 7 days a week to assist travelers with their insurance needs.
    Nov 29,2014
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