Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured SE
We notified IMG immediately and then filed our claim promptly, a month after our trip was cancelled because of my mom's death. Three weeks after filing all documents requested, through their secure portal, I called and was told they had never received any documents. A week after I sent them a copy of the receipt confirm they had sent me when I filed, they "found" the documents. Another three week pause before they requested additional info that they had not initially asked for. Another three weeks (always with me needing to initiate the follow up) and they said the claim from a hotel was not valid because they did not charge me until we had cancelled (which their website, which I had sent a link to, clearly stated was how they would handle charges and cancellations). Another three weeks and they said that even though I had provided proof that our train ticket was non-cancellable / non-refundable, I needed to prove that I had cancelled it and did not get a credit. It was not until I wrote a letter stating that I no longer felt that I was being dealt with in good faith, that three plus months after I submitted our claims, and lots of hassle, they paid the claim. This has caused me to seriously question whether trip insurance is really worth what it costs when you factor in all the work and hassle to file a claim. P.S. If a company is always experiencing "heavier than usual call volumes" is it really heavier than usual?
Martin R. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
We didn't need to use it, but we thought we would. Our call went right through from overseas and information was prompt and reassuring
Tim H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured SE
Do NOT use IMG! When filing a claim, all you get are nondescript formula emails. The claims department is hidden away. Their customer service representatives only forward your concerns to claims. We will never buy their insurance again. There is no way to refute decisions made about their "verdicts". Read their reviews on other websites. You will read that they are terrible! Be careful.
HELENE S. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
A sudden serious illness ruined our luxury European travel plans. We filed a five-figure claim in late May with IMG iTravelInsured and their service was prompt and courteous. By mid-August, we received notice that our full claim was allowed by their Underwriter and electronic payment is pending. And the premium was generallt10-15% less than several other similar plans. Highly recommended.
James W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
We are 70 and 65 and this was our first international trip in decades. I felt good that we had medical coverage "just in case" since Medicare doesn't cover you outside the USA. Would purchase again.
Robert G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured LX
Because I did not need to file a claim, it was a success.
It was reasonably priced and allowed me to pay as I went
And select what I wanted to insure. Mainly I wanted to
make certain that evacuation was covered if needed.
It was reasonably priced and allowed me to pay as I went
And select what I wanted to insure. Mainly I wanted to
make certain that evacuation was covered if needed.
Sarah M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Plan was initially issued for trip that was cancelled by operator due to CoVid but IMG deferred the policy to this later trip. All company personnel contacted were friendly, helpful and professional.
Dewey W. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Didn't have to use it, but offered peace of mind if anything had come up. Good options and coverage values.
John H. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
International Medical Group
iTravelInsured LX
Unfortunately, I feel truly misled about my coverage.
Francesco L. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
I had additional charges over the months preceding the actual trip and adding these charges for additional premium was like pulling teeth. There was no easy way to do it as I recall. No number to call; very trying time; got told the wrong premium then adjusted up, etc etc Bad scene.
Richard W. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback. We apologize for the difficulties you encountered when amending your policy. Apparently the policy was purchased with an incorrect departure date which was corrected when you called to increase your total trip cost. This issue was easy to correct but required additional documentation. We appreciate your patience and cooperation in providing the necessary information.Dec 31,2019
"We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact."