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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have tour and visited Peru rated John Hancock Insurance Agency, Inc.
4.45 out of 5
19
ratings and reviews
89%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Gold
My flight was cancelled and no flights were available for this and the following days. I didn't get any refund from airline for the cancelation because it was connected flight. We rented a car and drove 16 hours to get home next day. I filed the claim and got a full refund for car rental and other expenses on the way back. Claim was paid within 2 months. I would use this insurance again.
Olga K. would recommend this plan to a friend or relative.
8 of 10 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I have signed up for John Hancock Insurance multiple times when traveling overseas. I've never had to file a claim, but I enjoy knowing that people who have had to contact them got speedy, polite service. I like having peace of mind.
Helen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Easy to purchase. Good coverage. Thankfully we did not need it.
William H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
If you are anxiety prone or suspect that "foreign" cuisine might be challenging for you, this is protection you should probably consider. Due to our age; my husband's aversion to any food other than basic meat and potatoes and the many different areas we traveled to - including the Amazon, we think this was worth the cost.
Teri P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
It was reassuring while traveling in a foreign country that we would have medical and dental care coverage.
Pamela G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Called John Hancock Claims on Peru trip needed urgent claims info. Long wait on hold that cost me $$ on my International Calling Plan, transferred to another Dept., Representative took my info and said they would call me back. No RSVP!!
Donna A. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for making us aware of your problems when contacting John Hancock. We are very sorry to hear that you did not receive the 24 hour emergency assistance service that you expected under your John Hancock Bronze plan. Although we cannot account for the problem, we did forward your comments to John Hancock so that they would be able to correct this problem from ever happening again.

    Please accept our apologies. Although you have indicated that you have no claim to file, you should feel free to contact InsureMyTrip with any questions. Customer Care is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.
    Apr 10,2018
The trip included a
cruise
tour
John Hancock Bronze
My wife and I were fortunate to not need to test the coverage of this insurance travel plan.
But it was comforting to know that during our trip to Peru and Ecuador there was a reputable insurance company ready to assist us.
Bruce T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Spent considerable time comparing carrier plans and benefit levels and this came out on top. I called customer service a couple times too with some mundane policy questions and they were very helpful.
Steven J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Did not use it but glad I had it.
Darrell B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
Comments based on the perceived value since no claim was required.
John K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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