Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
John Hancock
Silver
THE GOOD!!!!!!!!!!! Did not have to utilize the policy.
RENE D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Only reason I gave 4 instead of 5 stars on the "all items covered" and "promptly and fairly" questions was because the checks I received indicated there was a letter coming AND I expected a third check for incidentals. After waiting till after the holidays and not receiving a third check or a letter I called and found out the letter was actually an email and it had been sent to an incorrect email address. It took a day or so for the email to be resent and it explained that incidentals were not covered by the policy I purchased. The explanation of everything else covered was fair and reasonable.
Roy M. would
recommend this plan to a friend or relative.
John Hancock
Gold
Never had need to use it so don’t really know how good coverage is.
Thomas H. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
Did not need to file a claim but liked knowing we were covered if needed.
DIANE S. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
Well, I assume my reviews of plans will be good to great, until I have to go through a claim experience... that will be the real test! Hopefully even after a claim experience I will be able to give the same ratings!! However, I am thrilled to give a good review for a plan not needed! Hope to stay healthy and travel more and “not use†the plans I purchase!
Brian H. would
recommend this plan to a friend or relative.
John Hancock
Silver
So, we had some changes within our group that was travelling. The reps were wonderful to work with and helped us sort it out! Recommend them highly.
Denise R. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
Gives me peace of mind knowing I am covered if needed.
Pamela A. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
Fortunately, I didn't need to use it. I did call to inquire about coverage before leaving for the trip and was pleased with my interaction with customer service. Overall, I would recommend.
Francis M. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
I was happy that I did not have to file a claim but felt reassured knowing that I had the insurance coverage.
Elena T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Silver
We had a claim based on an ear infection and sudden illness my daughter developed during the trip. The claim forms were very confusing as most of it didn't apply well to our situation. I informed the insurance company of the claim on the day we saw the doctor at the resort and the person I spoke to assured me we were covered. We would have taken our daughter to the doctor anyway - but I wanted to make sure I informed the company if that was going to be required. As soon as we returned from the trip I submitted a claim in writing. It was rejected and I was asked to first submit my claim to our health insurance provider in the states. When I received that company's response, I was finally able to submit a full claim under the travel insurance policy. It took about three months to get our claim paid. I will use travel insurance again, but I was under the impression the travel policy provided primary coverage for the medical claim, so I was irritated to have to make a claim through our usual carrier. However, it worked out in the end - just not real quickly. People who easily get discouraged and put off may not have carried the claim all the way through and gotten paid. I always send correspondence to insurance companies by certified mail. Another hassle, but it avoids a contention that your documents weren't received.
Jana J. would
recommend this plan to a friend or relative.
-
Carol
Thank you very much for providing this information for your fellow travelers. There is no doubt that claims forms may be confusing to complete, but it's good to know that you were fully reimbursed for your medical expenses by the insurance company. You should also keep in mind that InsureMyTrip has advocates that are available to assist in the future should you need help on a claim.Apr 17,2017
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