Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
John Hancock
Silver
I've purchased trip insurance for a long time, but never needed to use it. This time, unfortunately, I did need to file a claim. While I had to submit multiple documents and receipts, the company clearly stated what was needed to process the claim. It was handled fairly and promptly. It's extremely important for those who purchase trip insurance to keep extensive records and receipts of everything purchased. If I had not kept this type of record/receipts, I would not have received reimbursement. This is to be expected but I can't emphasize this enough. Submission of the claim required scanning and submitting a large number of documents into a portal. Ultimately, I feel this was fair... but tedious. I would purchase this insurance plan again and am grateful that I had it.
Deborah S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
The process to submit a claim is entirely by mail (I imagine it's designed to make you not want to file). I had a claimable event happen on this trip, but my loss was only $75 and I am in the process of moving, so doing a claim by mail wasn't worth the hassle in the end.
Danielle L. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Fortunately, I did not need to use the coverage but compared this coverage with other plans and thought this best suited my needs and was fairly priced.
Joanne S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Didnt have to use it thankfully! Was easy to sign up and seemed like this policy was the best value for what I needed. Liked using Insuremytrip to research plans
Valerie M. would
recommend this plan to a friend or relative.
John Hancock
Silver
My trip needed to be cancelled which should have been covered under the "cancel for any reason" provision that I paid for. I submitted all of the documents asked for and received a response that they were received. It's 2 months later and finally a settlement. The coverage may be OK for the price, but the customer service is very poor. Think twice about purchasing this plan.
Kimberly S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Silver
My trip needed to be cancelled which should have been covered under the "cancel for any reason" provision that I paid for. I submitted all of the documents asked for and received a response that they were received. It's 2 months later and finally a settlement. The coverage may be OK for the price, but the customer service is very poor. Think twice about purchasing this plan.
Amy O. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Although we were fortunate enough to not need to file a claim, it was reassuring to know we were covered for any unforseen issues. We will utilize insuremytrip.com for our future travels.
Tineke B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I filed a claim under the cancellation clause due to COVID infection. I was directed to portal to file paperwork kept receiving emails to submit paperwork after each submission. No direct email to agent or support.
Chalres M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Gold
We have always used John Hancock travel insurance.
We have bought the gold package with the trip cost being $1.00 as we did not need to cover the travel cost. Hence the policy was purchased only for medical emergencies. And we have always confirmed this by phone with your office.
I contacted your office a few days ago to confirm as usual and I was informed that John Hancock do not cover medical for travel insurance and that I would need to provide the whole travel cost in order to get medical coverage.
This is a surprise and concern as I have always taken the policy for medical and not the travel cost. In which case why would the system let me even purchase a policy? Why do we receive a policy indicating the coverage? And what does the premium paid get applied to?
There seems to be a misrepresentation by your staff. I have purchased policies for myself and others for the last 10 years and was always informed by your office to put the trip cost at $1.00.
We recently traveled in September with the John Hancock policy. Had there been a medical emergency would your office have considered/covered the claim?
We buy insurance for peace of mind. I shudder to think what could have happened if we had a claim.
I need to know before purchasing future policies with John Hancock. I have emailed their office but no response has been received
I hesitate to give them a good rating after this.
I have always praised their service earlier
Thanks
Perviz Tarapore
We have bought the gold package with the trip cost being $1.00 as we did not need to cover the travel cost. Hence the policy was purchased only for medical emergencies. And we have always confirmed this by phone with your office.
I contacted your office a few days ago to confirm as usual and I was informed that John Hancock do not cover medical for travel insurance and that I would need to provide the whole travel cost in order to get medical coverage.
This is a surprise and concern as I have always taken the policy for medical and not the travel cost. In which case why would the system let me even purchase a policy? Why do we receive a policy indicating the coverage? And what does the premium paid get applied to?
There seems to be a misrepresentation by your staff. I have purchased policies for myself and others for the last 10 years and was always informed by your office to put the trip cost at $1.00.
We recently traveled in September with the John Hancock policy. Had there been a medical emergency would your office have considered/covered the claim?
We buy insurance for peace of mind. I shudder to think what could have happened if we had a claim.
I need to know before purchasing future policies with John Hancock. I have emailed their office but no response has been received
I hesitate to give them a good rating after this.
I have always praised their service earlier
Thanks
Perviz Tarapore
PHIROZ T. would not
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Trip insurance gives great peace of mind
Jay G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful