Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
John Hancock
Gold
I was very happy with the cost for the coverage. I did not need to use the insurance on this trip, which is a good thing, so I cannot comment on how claims are handled. I was able to easily extend my coverage for one additional week with no extra fee.
Judith G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Silver
It was a bit pricey for the coverage amount, BUT I am grateful for the adventure sports/activity coverage, which is what I absolutely needed. I did not file a claim so I cannot speak to that process but it was extremely great knowing I was covered and I felt like I had more freedom on my trip.
Mindy H. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
I actually bought this plan for two different trips. The first time I bought it we had to cancel our trip at the last minute due to my husband getting unexpectedly sick. I called in, spoke to a live person, got the claim form, and started cancelling all our plans. The claim form had to have a short section completed by the doctor and the rest I filled out. While the form did require a significant amount of paperwork (pulling original reservation receipts, credit card receipts, cancellation emails, etc.) and took me probably a good 3-5 hours to complete (and I am a fairly organized traveler with all of this stuff handy - but it was a two week trip with multiple vendors organized over several months so had lots of documents to locate), I could not have been happier with the end result. 100% reimbursement of my claims, no issues whatsoever. I received a check in the mail a few weeks after submitting my form. They covered my nonrefundable fares, change fees for the airlines, hotel deposits, etc.
I was extremely happy with the coverage and would definitely buy this coverage again having had the worst happen and come through relatively unscathed. The insurance more than paid for itself as I was not out of pocket anything for the missed trip other than the cost of the insurance itself.
I was extremely happy with the coverage and would definitely buy this coverage again having had the worst happen and come through relatively unscathed. The insurance more than paid for itself as I was not out of pocket anything for the missed trip other than the cost of the insurance itself.
Melissa M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
I was ill and could not go on my trip. When I contacted customer service the first time I did not feel the first agent was very friendly. I did contact them two other times and the agents a spoke to were much nicer. I submitted all requested info and claim was processed in about 21 days.
Jeanette M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Gold
Luckily we didn't have to use the insurance, but it gave us peace of mind knowing we had it just in case.
Angelina B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
I received the maximum amount for a claim that was for considerably more, including hotel and meal expenditures. I am generally very happy with InsureMyTrip, but I guess I was not clear on what was actually covered under the Bronze plan. I thought hotels and meals were part of the plan.
James G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
John Hancock
Silver
The insurance was not used, but I did appreciate the representative's help in finding the correct policy for me.
Janet K. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Our trip went exactly as planned, so we did not have the need to file a claim. However, it is reassuring to know John Hancock Insurance was there if we needed it. The coverage is extensive and the price was good. Last year we planned a trip and had to cancel. That time, we did not invest in trip insurance. We will never plan a trip without trip insurance again.
Steven N. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
John Hancock
Silver
Although I didn't have to use it, it was nice knowing that we had it!
Tami C. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
John Hancock
Gold
Felt at ease while traveling due to your policy. Thanks
Dennis H. would
recommend this plan to a friend or relative.
1 of
12 people found this review helpful
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Unfortunately, the amount you claimed exceeded the maximum $500 limit on the travel delay benefit.
Please continue to call InsureMyTrip for assistance in selecting travel insurance plan. We would be happy to help you compare and review policies with a greater maximum limit for travel delay.