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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have visited the United States rated John Hancock Insurance Agency, Inc.
4.51 out of 5
201
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Bronze
We were forced to cancel our trip due to a medical emergency. John Hancock promptly reimbursed us for all costs. We were very satisfied with their service.
John M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
We had a cancelled flight resulting in an over-night stay and two meals in Chicago. With one phone call, "Miguel" pleasantly explained my coverage, how to submit the claim, and, although telling me the claim form was on their website, promptly emailed it to me. Submission of the claim was easy enough and I received a full reimbursement check about 2 weeks later. I was very pleased with the pleasant and prompt service.
Attention other reviewers...If you did not submit a claim, your review is unnecessary! Saying, "Coverage looks good," or anything like that, gives no evidence of their service! Save space for folks who actually required assistance.
David D. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
I continue to believe that travel insurance is more costly than necessary. No question, travel insurance is a must for expensive and foreign travel.
Herman B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
I always insure my trips with John Hancock. Last year I did file a claim and they paid with no questions asked.
Gabriella H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
We had to cancel our trip due to an injury of one of our travelers. John Hancock was easy to work with for reimbursements of all non-refundable costs associated with the trip!
holli M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Never had to use it so I can't say how good it actually is. But I purchased based on others' reviews where they had to file a claim.
Howard G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
First time I purchased the John Hancock Gold policy and even though I was fortunate not to need use the insurance it was reassuring to know I had it. Purchasing it was easy and I received everything I needed via e mail very quickly. I will be purchasing more in the near future.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Felt like a great plan for our ski trip. Glad we did not have to use it.
Edward B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
My child went on a class trip and they required us to buy trip insurance. The travel site's cost was $150 while the plan I purchased here was $35.00. We never had to file a claim so I cannot attest to the actual benefit if you actually need to use the insurance.
Joshua G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I did not have a problem while traveling, so I did not have to make a claim. Though I rated the plan as a good option, I do not know if it fulfilled all my needs, I would, however, take insurance with this company when traveling again.
Arna S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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