Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold
Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.
To learn more, see the John Hancock Insurance Gold product page.
The trip included a
cruise
tour
John Hancock
Gold
The good news, I never had to use the plan. I do have underlying health concerns so I pick a great plan. I was an insurance agent for 33 years and sold some of product during that period. Our agency had our retirement plan with JH and I was the active administrator.
Richard L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
John Hancock
Gold
Had no occasion to use benefits/compensation, but process for enrolling seemed smooth enough.
Dorothy S. would
recommend this plan to a friend or relative.
3 of
7 people found this review helpful
The trip included a
cruise
John Hancock
Gold
This plan covered the thing I was most concerned about ( unexpected medical evacuation) plus it provided many other areas. Thanks!
Melinda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Gold
Having not actually used the insurance, it is difficult to answer some of these questions.
Rhonda K. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
We purchased this plan for a cruise in French Polynesia. While there, we had a medical emergency which required care. On our return flight to Los Angeles, the flight was delayed and I arrived too late to make my connecting flight and had to get a hotel room at the airport. We filed two claims for these small costs. We never received payment. HOWEVER, we belatedly called the company, and the representative advised that they had mailed checks. The timing was just when we transitioned from our summer home to our winter home, so the checks were clearly lost, and he confirmed that they had not been cashed. He said that he would stop payment on the original checks and issue replacements, which he did. Bottom line, our claims were honored without dispute. A very satisfactory experience!
Carl E. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
My husband was admitted to hospital a day after we landed in London, on second day of our trip . We had already checked in for the next flight. It wasn't easy to find how to infirm you but I did so by email.
It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.
Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.
Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
Brenda R. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
It’s hard to review any product that you didn’t actually use. All you can say is that relative to other plans, it potentially offers more bang for your buck. The good thing is it’s backed by major insurance company. You won’t know if it delivers until you need to file a claim.
GEORGE Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I did not need to file a claim but was secure in knowing that if I did, I had coverage.
Lisa P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
InsureMytrip made it super easy to browse and purchase trip insurance and they sent email confirmation of my purchase. Days before departure they also sent a "Bon Voyage" email with reminders and links for easy download.
I chose the John Hancock Gold plan for my traveling needs. It is administered through Seven Corners. They sent me ID cards and plan info via automated email on the same day that I purchased the coverage. They also provided contact info.
I did have to file a claim and it was a fantastic experience. I wish all of my vendor/provider interactions could be like this.
I called them just after a failed air departure. I did not have to navigate a lengthy "phone tree" or remain on-hold waiting for assistance. I first spoke with Angela. She was pleasant, helpful with my questions and immediately emailed the correct claim form to me.
I don't like to email private information (such as SSN) and faxing was inconvenient so I'm glad that they also have online uploads. Unfortunately, I had trouble with the on-line uploading. It appeared as though my documents uploaded successfully (no red x's), but it turns out that they likely had not (Seven Corners indicated that they had not received them). Seven Corners encouraged me to resubmit them. This time around, I got immediate feedback via email for a successful upload. The trick was to just upload one document at a time and not try to upload a group of documents. It's more tedious, but doing so yields email confirmation ("proof") for each and every document.
One week later, they asked for additional information which I was able to email to them (no private data required -- just the certificate number). It was a reasonable ask for an explanation of why I wasn't on the flight. I received a decision regarding the claim within a week via email and received payment days later. They didn't HAVE to alert me via email that a letter was on its way, but it was much appreciated. I will also mention that each interaction included someone's name -- not some generic department. Today, I recommended Seven Corners to family who regularly travel internationally (and have been waiting months for their claim from another company to be processed).
Kudos to the John Hancock team at Seven Corners, Angela H. and Deborah C. as well as InsureMyTrip.com !
I chose the John Hancock Gold plan for my traveling needs. It is administered through Seven Corners. They sent me ID cards and plan info via automated email on the same day that I purchased the coverage. They also provided contact info.
I did have to file a claim and it was a fantastic experience. I wish all of my vendor/provider interactions could be like this.
I called them just after a failed air departure. I did not have to navigate a lengthy "phone tree" or remain on-hold waiting for assistance. I first spoke with Angela. She was pleasant, helpful with my questions and immediately emailed the correct claim form to me.
I don't like to email private information (such as SSN) and faxing was inconvenient so I'm glad that they also have online uploads. Unfortunately, I had trouble with the on-line uploading. It appeared as though my documents uploaded successfully (no red x's), but it turns out that they likely had not (Seven Corners indicated that they had not received them). Seven Corners encouraged me to resubmit them. This time around, I got immediate feedback via email for a successful upload. The trick was to just upload one document at a time and not try to upload a group of documents. It's more tedious, but doing so yields email confirmation ("proof") for each and every document.
One week later, they asked for additional information which I was able to email to them (no private data required -- just the certificate number). It was a reasonable ask for an explanation of why I wasn't on the flight. I received a decision regarding the claim within a week via email and received payment days later. They didn't HAVE to alert me via email that a letter was on its way, but it was much appreciated. I will also mention that each interaction included someone's name -- not some generic department. Today, I recommended Seven Corners to family who regularly travel internationally (and have been waiting months for their claim from another company to be processed).
Kudos to the John Hancock team at Seven Corners, Angela H. and Deborah C. as well as InsureMyTrip.com !
Cheryl M. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
cruise
John Hancock
Gold
We unfortunately missed the first day of our cruise due to our flight being cancelled due to an airport workers strike. The insurance claim processing was straight forward and they were very prompt on processing our claim. I will definately use them for our next trip. You always hope that nothing happens to delay your trip, but having an insurance company that is straightforward to deal with and prompt with a fair resolution gives you a lot of peace of mind when travelling.
Jane S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful