Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.55 out of 5)
based on 799 ratings and reviews.
97% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
M.H. Ross Advantage Bridge
A month after submission of a very well documented claim, I called for a status since the online claim tracker hadn't moved for two weeks. No one answered; however, the voice mail said someone would call back within 24 hours. No one did, but I got the same "will call you back within 24 hours" message. Again, no answer. I called again and actually got a person. They found my claim and said it would be expedited and I would hear from her in 3 workdays. At the 5 workday point, I called again and was told the claim was being reviewed and should be completed shortly. Evidently the claims work overwhelmed the available staff and everything was behind. Finally, after 2 1/2 months, the claim was paid.
Robert B. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, if you experience issues during the claims process, please contact InsureMyTrip. We employ a Customer Advocate Program which specializes in contacting the insurance company on the customers behalf to help resolve the claim.

    The following is a statement issues by the claims administrator:

    “Thank you for writing a review and making us aware of your negative experience with your claim. I understand you are dissatisfied with the time it took for your claim to be paid and our communication during the claims process. You are correct, you filed a very well documented claim, and Trip Mate did not process your claim quickly. Our goal is to process your claim within 10 business days once all documentation is received, and we failed to achieve this goal with your claim. Being responsive and communicating clearly is a priority for our customer service team, and we fell short of this, as well. We agree that it is unacceptable to promise a call back and not fulfill that commitment. Please accept my sincere apologies for the frustration associated with your claim. We truly appreciate you sharing this feedback because your experience will help us improve our training and better assist other travelers.”
    Aug 14,2015
The trip included a
M.H. Ross Advantage Asset
I had a medical emergency only 2 days into my 3 week trip. The travel assistance company found the nearest hospital to my location and followed up for any additional medical care. My out-of-pocket expenses were promptly reimbursed upon my return. I will definitely use this plan again.
Adrienne C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Bridge
The plan covered everything I wanted it to.
Adam G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Asset
We had to submit a claim due to the death of my father-in-law halfway through our trip. The claim process was reasonable and payment was made within about 6 weeks.
Richard M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
Concerned about possible issues that could arise that would affect our three week trip to Italy, I reviewed several insurance options that would cover us with specifics issues before and/or during our trip and this plan covered us. Thank you.
Yenesis A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
I felt safer and better prepared having travel insurance. You never know what might come up. I really liked the email you sent right before our trip; that felt personal.
Robert K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Bridge
I didn't have to use the plan. However, I felt very secure having this plan with me as I travelled. The price was exceptional in comparison to other plans I reviewed.
Charles W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
Thankfully we did not have to use our insurance coverage because the trip went as planned. However, the cost of the plan was very competitive. I appreciated hearing from the company before I left with email messages about taking the important phone numbers etc in case we needed help while oversees.
Julia R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Bridge
We were fortunate enough not to need to utilize our plan, but it was wonderful to have the peace of mind from knowing it was there for us!
Randolph P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • MH Ross Travel Insurance
    Photo
    Hope you had a great vacation and thanks for the review. Let us know if we can do anything to help you in the future!
    Jul 23,2013
The trip included a
M.H. Ross Advantage Bridge
The trip provider changed the dates of our trip. The company was just great about making the change easily. Much appreciated. Plan allowed for worry-free travel.
Sally A. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • MH Ross Travel Insurance
    Photo
    Sorry to hear about the last minute change, but glad we were able to help. Hope the rest of your trip went well. Let us know if there is anything we can do to help you in the future!
    Jul 23,2013
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