Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.52 out of 5)
based on 579 ratings.
97% of customers would recommend these plans to a friend or a relative.
We have 4 M.H. Ross plans available. Prices paid recently for these plans range from $25 to $497 USD.

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Filters: the Bahamas
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Filed claim
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset
The coverage gave me a great peace of mind. Our cruise had to stop once for the coast guard to do a emergency evacuation for a passenger. We also had to make one unexpected dock to a port to due a emergency evacuation for a passenger. So that when I realize how important trip insurance is. Although I did not need to file a claim. It was nice knowing I was covered if needed.
Ferris J. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.

I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.

I do not recommend. Stay away.

**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.

Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.

Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.

Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.
    May 16,2014
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
The plan was cost effective for our needs. It also gave us a peace of mind. Days before our trip we were told my father in law was facing a serious health issue. Having the insurance helped us focus on him instead of concentrating on the financial loss if we would have to cancel our trip. We were able to go on our trip and knew we were covered regardless of what happened. I would recommend M.H. Ross Advantage Asset to help cover any trip you have planned.
Dennis D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
I heard a passenger had to go to the Dr's on board and it would cost her 109.00 just to see him/her, I asked if she purchased this asset plan and she said no.
Otherwise I was satisfied. thank you. Joanne
Joanne L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
It served it's purpose as far as piece of mind. Fortunately, I did not have to use it, but good to know it was there if needed.
Cynthia O. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
It seemed like a lot of money to pay just in case but it was nice to know we were covered if there were a problem.
Sandra A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
I was very glad I chose M.H. Ross Advantage Asset. I felt assured that I had everything I needed for my kids and I for our trip out of the country. As with any policy always read every bit of the fine print. I read it all and I knew exactly the coverage I was to receive if I needed it. It was very reasonable for the peace of mind I had while I was away. Extremely easy to purchase and sign up for, considering I never purchased anything on the internet before. I really liked that you emailed me before I left on my cruise to say Bon Voyage! As to say "We know your leaving, we got you covered!" Thank You!
Paula P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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