Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.53 out of 5)
based on 702 ratings and reviews.
97% of customers would recommend these plans to a friend or a relative.
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Filed claim
M.H. Ross Advantage Asset
I haven't reviewed these plans in the past, but this was the first time we ever purchased and had to use the plan. We had flights at both the start and end of our trip cancelled, leading to delays and loss of hotel/extended hotel stays. TripMate, the claims administrator for M.H. Ross, was great about paying our claim. We received the money less than a month after submitting the claim. A couple of caveats - they are not very good at communicating the claims status, and you have to make sure you have documented proof of everything - which is no surprise. My advice is if you get in a situation where you need a claim, copy every document, especially for flight cancellation. They wanted both our old and new boarding passes, which normally you give at the gate, but we made copies of them beforehand. Overall, the experience was an A+. They never questioned any of our claims,and payed us very promptly. What more could you want?
Peter S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
M.H. Ross Advantage Asset
Easy process to insure our trip. It's all about
peace of mind.
Douglas S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
M.H. Ross Advantage Asset
Great plan at reasonable price. easy to purchase.
Honwah Y. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
We had to cancel out trip because my mother-in-law got sick and my wife had to take care of her. We received a full refund from M.H. Ross Advantage within a month. Of course it required some paperwork to be done, but it was pretty reasonable.
Alex S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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  • Empty Comment
M.H. Ross Advantage Asset Plus
It was good security.
Doak D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
M.H. Ross Advantage Asset
The insurance was easy to obtain because of the simple purchase process.
dennis t. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Empty Comment
The trip included a
M.H. Ross Advantage Asset Plus
I purchased this MH Ross plan because it was the cheapest available that included a Cancel-for-any-reason benefit that I wanted on my hotwire.com nonrefundable hotel room reservation. Unfortunately my plans did end up changing so I had to file a claim.

I figured since this was a cancel-for-any-reason claim it would be pretty fast, but it wasn't really. They received the claim on July 11, I heard nothing until Aug 6th, where they said I needed to get a confirmation from Hotwire showing the room was cancelled without a refund. Got that and e-mailed it to them on the same day.

Didn't hear anything until Aug 18th, when they said it was only going to be paid based on half the room cost, because on my hotwire confirmation it said 2 people (I simply forgot to change their default booking option on the site, but the price is the same whether its 1 or 2 people as they are all based on double occupancy). So obviously I disputed that, and they said they would research it and get back to me. Not hearing anything I e-mailed Insuremytrip for assistance on the 21st, and that's all it took. Got a call from a customer advocate that same day saying its all been resolved. Got a call from MH Ross the next day saying the final payment is in the system and I'll be getting a check in a few weeks.

Definitely glad everything worked out, although I do feel like this should have gone much quicker, especially for a cancel-for-any-reason claim which doesn't involve getting medical records, etc. I applaud Insuremytrip for having a great customer advocate program, I'll keep coming back for that reason alone.
Shane G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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  • Empty Comment
M.H. Ross Advantage Asset
While we did not need to use the coverage purchased, we felt secure knowing it was available. It was easy to find from the rental website and the customer service representative I spoke with was very friendly and helpful.
Rajive M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Empty Comment
M.H. Ross Advantage Asset
Didn't need it! But like any insurance, it is for the unexpected.
Gwendolyn R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Asset Plus
Claim process was very slow and I had to initiate every step. They also chose to send updates through the mail - some of which I did not receive.
Dana B. would not recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. In the future, if you experience delays early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in expediting claims.
    May 16,2014
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