Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.52 out of 5)
based on 578 ratings.
97% of customers would recommend these plans to a friend or a relative.
We have 4 M.H. Ross plans available. Prices paid recently for these plans range from $25 to $497 USD.

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Filed claim
Review by
on
for a trip to United States - Alaska. United States - Alaska.
The trip included a
M.H. Ross Advantage Asset Plus
This plan covered the items I needed at a reasonable price.
Randall R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bermuda. Bermuda.
The trip included a
M.H. Ross Advantage Asset
We were happy to have bought the insurance, especially after seeing a child evacuated from our ship by a Coast Guard Medevac Helicopter on the first day of vacation. You just never know. We also met a couple who got stuck in traffic and missed the cruise out of New York by 10 minutes. They didn't have insurance and had to fly to Bermuda and spend a few nights in a hotel before meeting up with the ship spending an extra $1000.
Glenn V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Spain. Spain.
The trip included a
M.H. Ross Advantage Asset
It gives you piece of mind
alison m. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to United States - Alaska. United States - Alaska.
The trip included a
M.H. Ross Advantage Asset
They are very slow to respond taking over a month after they receive your claim to contact you saying they need more information. Everything they claim was required was provided. From start to end, with many phone calls expressing my displeasure, it took them over 2 months to resolve the claim. Would not recommend.
Joseph P. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
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Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset
The coverage gave me a great peace of mind. Our cruise had to stop once for the coast guard to do a emergency evacuation for a passenger. We also had to make one unexpected dock to a port to due a emergency evacuation for a passenger. So that when I realize how important trip insurance is. Although I did not need to file a claim. It was nice knowing I was covered if needed.
Ferris J. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to United States - Alaska. United States - Alaska.
The trip included a
M.H. Ross Advantage Asset
This policy met our needs at a reasonable cost.
Phyllis W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Canada. Canada.
The trip included a
M.H. Ross Advantage Bridge
I am elated that I didn't need to use it. I will really get a sense of how good the plan is should something happen, and I have to make a claim. I will continue to use your company when I travel. And I will recommend it my friends with the understanding I have not needed to make a claim.
Carol D. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
Review by
on
for a trip to Caribbean. Caribbean.
The trip included a
M.H. Ross Advantage Asset
The best thing was the peace of mind that if an unforeseen emergency happened we had coverage. At our age (60's) anything is possible.
Karen T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.

I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.

I do not recommend. Stay away.

**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.

Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.

Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.

Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.
    May 16,2014
Review by
on
for a trip to French Polynesia. French Polynesia.
The trip included a
M.H. Ross Advantage Bridge
I'm glad I didn't need to use the insurance. Great trip, crossing the Pacific by sail for 19 days, and exploring the Polynesian Islands for another 8 days. I needed to be protected as a senior traveling far away from home.
Megan Geist F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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