Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.52 out of 5)
based on 573 ratings.
97% of customers would recommend these plans to a friend or a relative.
We have 4 M.H. Ross plans available. Prices paid recently for these plans range from $25 to $497 USD.

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Filed claim
Review by
on
for a trip to United States - Continental. United States - Continental.
The trip included a
M.H. Ross Advantage Asset Plus
I purchased this MH Ross plan because it was the cheapest available that included a Cancel-for-any-reason benefit that I wanted on my hotwire.com nonrefundable hotel room reservation. Unfortunately my plans did end up changing so I had to file a claim.

I figured since this was a cancel-for-any-reason claim it would be pretty fast, but it wasn't really. They received the claim on July 11, I heard nothing until Aug 6th, where they said I needed to get a confirmation from Hotwire showing the room was cancelled without a refund. Got that and e-mailed it to them on the same day.

Didn't hear anything until Aug 18th, when they said it was only going to be paid based on half the room cost, because on my hotwire confirmation it said 2 people (I simply forgot to change their default booking option on the site, but the price is the same whether its 1 or 2 people as they are all based on double occupancy). So obviously I disputed that, and they said they would research it and get back to me. Not hearing anything I e-mailed Insuremytrip for assistance on the 21st, and that's all it took. Got a call from a customer advocate that same day saying its all been resolved. Got a call from MH Ross the next day saying the final payment is in the system and I'll be getting a check in a few weeks.

Definitely glad everything worked out, although I do feel like this should have gone much quicker, especially for a cancel-for-any-reason claim which doesn't involve getting medical records, etc. I applaud Insuremytrip for having a great customer advocate program, I'll keep coming back for that reason alone.
Shane G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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  • Empty Comment
Review by
on
for a trip to Peru. Peru.
The trip included a
M.H. Ross Advantage Complete
This should have been my first stop for travel insurance shopping. It will be now!
David W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Italy. Italy.
The trip included a
M.H. Ross Advantage Asset
Concerned about possible issues that could arise that would affect our three week trip to Italy, I reviewed several insurance options that would cover us with specifics issues before and/or during our trip and this plan covered us. Thank you.
Yenesis A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Spain. Spain.
The trip included a
M.H. Ross Advantage Asset
It gives you piece of mind
alison m. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to United States - Alaska. United States - Alaska.
The trip included a
M.H. Ross Advantage Asset Plus
Affordable and provided great coverage compared to other companies.
Joan B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Spain. Spain.
The trip included a
M.H. Ross Advantage Bridge
Our tour operator required us to purchase a plan with $100K medical coverage. Having M.H. Ross as the primary payer was a welcome feature. Fortunately our trip was uneventful health-wise. We would use M.H. Ross again.
Bernard M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Israel. Israel.
The trip included a
M.H. Ross Advantage Asset
You were wonderful to work with. I would use you again. Thanks.
Christopher S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Italy. Italy.
The trip included a
M.H. Ross Advantage Asset
I felt safer and better prepared having travel insurance. You never know what might come up. I really liked the email you sent right before our trip; that felt personal.
Robert K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.

I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.

I do not recommend. Stay away.

**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.

Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.

Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.

Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.
    May 16,2014
Review by
on
for a trip to Italy. Italy.
The trip included a
M.H. Ross Advantage Asset
Thankfully we did not have to use our insurance coverage because the trip went as planned. However, the cost of the plan was very competitive. I appreciated hearing from the company before I left with email messages about taking the important phone numbers etc in case we needed help while oversees.
Julia R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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