Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Learn more about TripAssure.
The trip included a
tour
TripAssure
Advantage Asset
After filing a claim for a cancelled trip, our experience with this company was terrible. We continually had to call them to track the claim and every time they would say we needed to send more paperwork. Some receipts we sent them 4 times. We even had one of the tour operators email us to ask why they kept asking him for the same information. It took about 6 months for us to get about half of our money back. The one good thing I will say is about InsureMyTrip, who stepped in to help us at one point and were great to deal with.
Michael H. would not
recommend this plan to a friend or relative.
5 of
8 people found this review helpful
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Sheri Machat
TripAssure
I am sorry to hear about your negative experience with filing your claim. Processing a travel insurance claim requires documentation that demonstrates the costs and circumstances surrounding the incident. If any information is missing or incomplete, the claim cannot be paid. Our claims department is held to a high standard of quality to make sure your claim is processed timely and correctly. When more information is requested, it is usually an attempt to help clients get the most out of their claim. In this instance, if the same information was requested multiple times, that was a mistake. Please accept our sincere apologies for the inconvenience and thank you for your honest feedback. Your review will help us examine the specifics of this situation and prevent it from happening to anyone else.Apr 02,2015
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We are sorry to learn that you were dissatisfied with the claims service. We apologize on behalf of the claims administrator that your claim took an unusually long time to process, and that you were repeatedly asked to provide documentation that had already been submitted. Depending upon the complexity of the claim, and how readily available the claims documentation is, claims processing should take anywhere between 3-8 weeks.