Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Learn more about TripAssure.
The trip included a
tour
TripAssure
Advantage Bridge
Our tour operator required us to purchase a plan with $100K medical coverage. Having M.H. Ross as the primary payer was a welcome feature. Fortunately our trip was uneventful health-wise. We would use M.H. Ross again.
Bernard M. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
You were wonderful to work with. I would use you again. Thanks.
Christopher S. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
Fortunately, I didn't have to file a claim, so my exposure to the plan was very limited. The price seemed reasonable.
Brent R. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
I felt safer and better prepared having travel insurance. You never know what might come up. I really liked the email you sent right before our trip; that felt personal.
Robert K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TripAssure
Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.May 16,2014
The trip included a
tour
TripAssure
Advantage Asset
Thankfully we did not have to use our insurance coverage because the trip went as planned. However, the cost of the plan was very competitive. I appreciated hearing from the company before I left with email messages about taking the important phone numbers etc in case we needed help while oversees.
Julia R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
TripAssure
Advantage Asset
didnt need to use it so I have no opinions really on its effectiveness
philip s. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
Weather was a concern prior to and during the trip. We had to de-ice in Dallas. We were able to make it to our destination with only an hour delay, thank goodness! It was a comfort to know I had a good policy if things had gone awry.
Penelope N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
TripAssure
Advantage Asset
I did not need the insurance but am glad I had it in case I needed it.
Esther D. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Bridge
I was fortunate because I didn't have to use my travel insurance, but having it sure gave me peace of mind in case something did come up...as it did for several other people on the trip with me.
Victoria K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful