M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Due to an injury, we cancelled our trip nine days before our planned departure. I submitted all the required forms and documentation to MH Ross on 8/25/11. I was told by MH Ross that a claim typically takes 10-15 working days to settle. The cancellation circumstances were very straightforward and not complicated. I know that our tour company was very prompt in responding to MH Ross' requests for verification. The communication with MH Ross was very unsatisfactory. I was not allowed to speak to the claims representative handling our claim. Except for one instance when a person (not our claims representative) returned my call, I initiated all the phone contacts even when I was told someone would call me back. The phone contacts I had were pleasant but the person had very little or no specific information as to why the claim was so delayed in processing and settlement or what if any steps I could take to speed up the claim settlement. I finally received payment for the full amount as requested on 11/9/2011. I think this was an excessive delay for no apparent reason.
Ann G. would not
recommend this plan to a friend or relative.
17 people found this review helpful
Note: This review is for an earlier version of the plan.