Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Learn more about TripAssure.
The trip included a
cruise
TripAssure
Advantage Asset
I ordered my insurance by calling InsureMyTrip as opposed to looking at all the plans online. I would recommend everyone doing this as well. The customer service representative was very helpful in describing all the benefits, and helped recommend the right plan for me.
John T. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
M.H. Ross is a wonderful company. While I did not file a claim for this trip, I did file a claim for my previous trip. I had to cancel my trip due to the death of my grandmother. Within three weeks of sending them my grandmother's death certification, M.H. Ross refunded the remaining amount of my airfare. I highly recommend M.H. Ross for all your travel needs. Excellent company!
Olusola T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TripAssure
Advantage Asset
This policy offered the coverages I needed at a fair price.
Tammy S. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
We almost missed our trip by being snowed in at the airport. That would have left me a basket case if not for this travel insurance.
Christine V. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
Great coverage, very affordable, priceless having the piece of mind.
Jaeda B. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
My daughter-in-law bought this plan for me. I agree with her assessment: "I bought insurance for my trip and thankfully did not have to use the benefits. I cannot comment on how good of a policy this was or about customer service as I didn't have to use the benefit. I was glad to have coverage and peace of mind that should I run into trouble I would be insured."
David P. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
The coverage gave me a great peace of mind. Our cruise had to stop once for the coast guard to do a emergency evacuation for a passenger. We also had to make one unexpected dock to a port to due a emergency evacuation for a passenger. So that when I realize how important trip insurance is. Although I did not need to file a claim. It was nice knowing I was covered if needed.
Ferris J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TripAssure
Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.May 16,2014
The trip included a
cruise
TripAssure
Advantage Asset Plus
The plan was cost effective for our needs. It also gave us a peace of mind. Days before our trip we were told my father in law was facing a serious health issue. Having the insurance helped us focus on him instead of concentrating on the financial loss if we would have to cancel our trip. We were able to go on our trip and knew we were covered regardless of what happened. I would recommend M.H. Ross Advantage Asset to help cover any trip you have planned.
Dennis D. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset Plus
I heard a passenger had to go to the Dr's on board and it would cost her 109.00 just to see him/her, I asked if she purchased this asset plan and she said no.
Otherwise I was satisfied. thank you. Joanne
Otherwise I was satisfied. thank you. Joanne
Joanne L. would
recommend this plan to a friend or relative.
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