Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.54 out of 5)
based on 717 ratings and reviews.
97% of customers would recommend these plans to a friend or a relative.
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Filed claim
M.H. Ross Advantage Asset
Usually I just do it myself online, but this time I had some questions and called. The CSR was terrific and well informed. She was able to answer my questions and as a result I was able to buyer a slightly less expensive policy between the two I was considering.
Anne R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
M.H. Ross is a wonderful company. While I did not file a claim for this trip, I did file a claim for my previous trip. I had to cancel my trip due to the death of my grandmother. Within three weeks of sending them my grandmother's death certification, M.H. Ross refunded the remaining amount of my airfare. I highly recommend M.H. Ross for all your travel needs. Excellent company!
Olusola T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
This policy offered the coverages I needed at a fair price.
Tammy S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
I had a bad head cold and was unable to participate in a prepaid unrefundable scuba diving day. The dive operater wrote a receipt, signed with her contact email address to verify the legitimacy of the incident. But because I was not "evaluated by a physician" it would not be worth filing.
Karen T. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Cindy
    Photo
    Thank you for your review. We are sorry to hear that you were ill during your trip. You bring up an excelent point about travel insurance. When becoming ill or injured, while on a trip, it is necessary to seek medical attention while on your trip in order to have coverages such as interruption and medical expenses reimbursed through your insurance coverage. Also, be sure to get copies of medical records and an itemized receipt. Don't forget that you can always call the 24-hour emergency assistance number for guidance. They are there for more than just emergencies and can provide other services as well.
    Mar 04,2015
The trip included a
M.H. Ross Advantage Asset
After filing a claim for a cancelled trip, our experience with this company was terrible. We continually had to call them to track the claim and every time they would say we needed to send more paperwork. Some receipts we sent them 4 times. We even had one of the tour operators email us to ask why they kept asking him for the same information. It took about 6 months for us to get about half of our money back. The one good thing I will say is about InsureMyTrip, who stepped in to help us at one point and were great to deal with.
Michael H. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims
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  • Zac
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    Thank you for your feedback on the policy. We are pleased that you allowed InsureMyTrip to advocate on your behalf. In the future, please reach out to us sooner.

    We are sorry to learn that you were dissatisfied with the claims service. We apologize on behalf of the claims administrator that your claim took an unusually long time to process, and that you were repeatedly asked to provide documentation that had already been submitted. Depending upon the complexity of the claim, and how readily available the claims documentation is, claims processing should take anywhere between 3-8 weeks.
    Mar 18,2015
  • Sheri Machat
    M.H. Ross
    Photo
    I am sorry to hear about your negative experience with filing your claim. Processing a travel insurance claim requires documentation that demonstrates the costs and circumstances surrounding the incident. If any information is missing or incomplete, the claim cannot be paid. Our claims department is held to a high standard of quality to make sure your claim is processed timely and correctly. When more information is requested, it is usually an attempt to help clients get the most out of their claim. In this instance, if the same information was requested multiple times, that was a mistake. Please accept our sincere apologies for the inconvenience and thank you for your honest feedback. Your review will help us examine the specifics of this situation and prevent it from happening to anyone else.
    Apr 02,2015
M.H. Ross Advantage Asset Plus
I filed a claim which took 5 months to get paid. I have accepted that the terrorism clause in the plan was worded poorly, and forced me to invoke the "Cancel for Any Reason" benefit of the plan, which only pays 75% of cancellation fees. The terrorism clause was worded such that the U.S. Government has to officially call the event an act terrorism. In Israel, there are things that occur that don't get officially designated by the U.S. State Department as terrorism. The cancellation for terrorism part of the plan was cleverly worded to leave a gap where some terrorist acts are not covered if they don't make the State Department radar. Now for the claim, although I sent in all the proper documentation, they were looking for a specific form of documentation from the airline on the cancellation fee, which was difficult to obtain. Eventually, I did get this resolved, and they did pay the claim.
David M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate your business, and are pleased to learn that your claim was paid. We apologize on behalf of the claims administrator that your claim took five months to resolve.

    The wording of Trip Cancellation for a Terrorist Attack can be confusing, but the coverage is worded similarly in the majority of plan certificates. In the future, please feel free to call us for clarification. Unfortunately, none of the comprehensive policies on our website cover trip cancellation for the previously referenced events.
    We advise customers concerned about war (declared or undeclared), political or civil unrest to purchase the "Cancel For Any Reason" benefit. There are usually three conditions that must be met to purchase a "Cancel For Any Reason" policy: The policy needs to be purchased within 10-30 days after making the initial trip payment/deposit, the entire pre-paid and non-refundable trip cost needs to be insured, and the covered trip must be canceled more than 2 days prior to the departure date. The majority of "Cancel For Any Reason" policies will reimburse 75% of the trip cost, unless otherwise noted.

    We encourage customers to call InsureMyTrip prior to purchasing travel insurance to ask questions about coverage and receive recommendations based their needs. InsureMyTrip is open 7 days a week at 800-487-4722.
    Mar 05,2015
M.H. Ross Advantage Asset
The only downside to a plan like this is the fairly restrictive refund policy if you decide not to keep the coverage.
Sjon W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Cindy
    Photo
    Thank you for your review. In general, review periods on travel insurance policies are an industry standard. It may be possible, however, to find an insurance provider that has a longer review period than the typical 10-14 days. For future trips, please call Customer Service at 800-487-4722 for assistance in finding a plan that better meets your needs.
    Feb 26,2015
The trip included a
M.H. Ross Advantage Asset
This plan offered the right combination of coverage that I was looking for.
Brooke D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
We almost missed our trip by being snowed in at the airport. That would have left me a basket case if not for this travel insurance.
Christine V. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
Fortunately, the dive resort in Belize we were going to, strongly recommended trip insurance. Unfortunately, my husband developed a hernia and needed surgery. He would not have been able to participate in the scheduled trip activities. He is a very healthy, active guy. The trip needed to be cancelled for all 5 of the insured travelers. We needed to use travel insurance for the first time ever. The claims administrator was thorough, communicative, and helpful. I thought the reimbursement was very fair, it covered just about everything. They ask for quite a bit of documentation, so be thorough with your paper work. I can't blame them. I would use them again in a heart beat! In fact, I'm booking my next trip and will call InsureMyTrip for coverage, instead of the company the tour operator suggested.
Mara D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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