Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Learn more about TripAssure.
The trip included a
cruise
TripAssure
Advantage Asset
Claim was settled in 5 weeks time during the holidays. Probably would have been faster if no holidays were in the response time. Hassle free, and did not require any follow up on my end.
Larry E. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
I have used MH Ross trip insurance for several trips, and am quite satisfied with the price, and friendly service. Thanks.
Cynthia D. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
I looked at all the plans, and this was the best price for what I needed.
Allison D. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
Before and after I purchased this policy, I called M.H. Ross to find out whether I can make collect calls to the U.S. if I need to contact the insurance company. I also asked whether they have translation service for any claims documents in a foreign language. I was assured that they take collect calls, and documents in Chinese or Korean will be translated by the insurance company. I felt I was in good hands. Unfortunately, I got sick during my trip. When I returned and filed a claim, I learned that a statement is required to be filled out in English by the doctor who treated me when I was in China. I contacted M.H. Ross stating this is not possible as I am no longer in China, have no way to get in touch with that doctor, and the doctor does not speak English. I was told by two different customer service representatives that this statement is only for domestic travelers, and I do not need to have it for my claim. I also double checked with them regarding whether it would be a problem if relevant claim documents are in Chinese. Again, I was told they have translation service and I do not need to worry. Thus, I submitted my claim. One month after the submission, I called customer service to check on the status of my claim. To my surprise, I was told I need to have the doctor’s statement filled out, and all documents in Chinese to be translated by a certified translator. A letter regarding these 2 items was said to be mailed to me. I protested about being misled before and after purchasing this insurance policy, and it would be ridiculous for me to use certified translator whose cost would exceed the claim amount. I have to mention that I contacted two customer service representatives regarding this. The first representative was rude. She always had an attitude for no reason. She cut me off on every sentence I tried to say. When I questioned her rudeness, she said she was being professional, and hung up on me abruptly. The second representative said she would ask a supervisor to call me within 48 business hours. So I waited for one week. No one called. I contacted M.H. Ross again, and was told a supervisor would call me within 1 day. This time, I patiently waited for 2 weeks. No one called me, and no letter stated above was received.
To summarize, I called numerous times, and did the translation on my own. I did get reimbursement for my claim, but it was a long, painful, and exhausting experience, which took more than 3 months. Not to mention how many times I called, left messages, and encountered rude customer service representatives. The lesson learned here is that I will never choose M.H. Ross again. I will stick with Travelex which I have purchased before, and had good experience in filing a claim. If you still want to go with M.H. Ross, I wish you good luck.
To summarize, I called numerous times, and did the translation on my own. I did get reimbursement for my claim, but it was a long, painful, and exhausting experience, which took more than 3 months. Not to mention how many times I called, left messages, and encountered rude customer service representatives. The lesson learned here is that I will never choose M.H. Ross again. I will stick with Travelex which I have purchased before, and had good experience in filing a claim. If you still want to go with M.H. Ross, I wish you good luck.
Xinwei C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
TripAssure
Advantage Asset
We referred you to several fellow passengers who required emergency medical surgery! We travel with the peace of mind knowing we have the security of insurance.
Kelley D. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
I felt secure enough, and well covered by this policy. Also, I had to call early on because I had to change my return day. The customer service representative was cordial, and able to correct my coverage. Thanks!
Lolita B. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
Claim was paid in the end, but it took a while to process.
jill b. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, please contact InsureMyTrip and request a customer advocate. Our customer advocates can contact the insurance company on your behalf, and request the claim process be expedited.Jan 15,2015
TripAssure
Advantage Asset
Easy process to insure our trip. It's all about
peace of mind.
peace of mind.
Douglas S. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
I would have liked to have electronic items included in the coverage since these are the items most likely to be damaged or stolen. However, I did have peace of mind that I was covered if any mishaps were to occur.
MOUNA H. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. The M.H. Ross Advantage Asset plan provides a combined maximum limit of $600 total for the following items: personal computers, radios, cameras, camcorders and their accessories and related equipment and other electronic items. For an additional $15, an extended personal property pac can be added on to this plan.
"1) the exclusions which apply to Baggage/Personal Effects and Baggage Delay section is amended to delete the following exclusions:
professional or occupational equipment or property, whether or not electronic business equipment; and telephones; and
2) the combined maximum limit section of the Baggage/Personal Effects coverage is amended to delete the following items:
personal computers and their accessories and related equipment.
Coverage on property listed in items #1 and #2 above is subject to a $100 deductible per occurrence.
The maximum limit of liability for items #1 and #2 above is $1,000."Jan 09,2015
The trip included a
tour
TripAssure
Advantage Asset
We didn't file a claim but the insurance was reasonably priced. I filed a claim on a previous trip and M.H. Ross paid in a timely manner.
Sean M. would
recommend this plan to a friend or relative.
We want to make you and our customers aware of the Customer Advocate Program provided by InsureMyTrip. If you experience a delay in claims processing, confusion over supporting documentation, a denied claim without explanation, or any similar claims issue, we can assist you by contacting the insurance company on your behalf. Please call 800-487-4722 or email [email protected], provide us with your order number, and request a customer advocate.