Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Learn more about TripAssure.
TripAssure
Advantage Asset
Easy process to insure our trip. It's all about
peace of mind.
peace of mind.
Douglas S. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
Great plan at reasonable price. easy to purchase.
Honwah Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
We had to cancel out trip because my mother-in-law got sick and my wife had to take care of her. We received a full refund from M.H. Ross Advantage within a month. Of course it required some paperwork to be done, but it was pretty reasonable.
Alex S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
TripAssure
Advantage Asset Plus
It was good security.
Doak D. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
The insurance was easy to obtain because of the simple purchase process.
dennis t. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
I purchased this MH Ross plan because it was the cheapest available that included a Cancel-for-any-reason benefit that I wanted on my hotwire.com nonrefundable hotel room reservation. Unfortunately my plans did end up changing so I had to file a claim.
I figured since this was a cancel-for-any-reason claim it would be pretty fast, but it wasn't really. They received the claim on July 11, I heard nothing until Aug 6th, where they said I needed to get a confirmation from Hotwire showing the room was cancelled without a refund. Got that and e-mailed it to them on the same day.
Didn't hear anything until Aug 18th, when they said it was only going to be paid based on half the room cost, because on my hotwire confirmation it said 2 people (I simply forgot to change their default booking option on the site, but the price is the same whether its 1 or 2 people as they are all based on double occupancy). So obviously I disputed that, and they said they would research it and get back to me. Not hearing anything I e-mailed Insuremytrip for assistance on the 21st, and that's all it took. Got a call from a customer advocate that same day saying its all been resolved. Got a call from MH Ross the next day saying the final payment is in the system and I'll be getting a check in a few weeks.
Definitely glad everything worked out, although I do feel like this should have gone much quicker, especially for a cancel-for-any-reason claim which doesn't involve getting medical records, etc. I applaud Insuremytrip for having a great customer advocate program, I'll keep coming back for that reason alone.
I figured since this was a cancel-for-any-reason claim it would be pretty fast, but it wasn't really. They received the claim on July 11, I heard nothing until Aug 6th, where they said I needed to get a confirmation from Hotwire showing the room was cancelled without a refund. Got that and e-mailed it to them on the same day.
Didn't hear anything until Aug 18th, when they said it was only going to be paid based on half the room cost, because on my hotwire confirmation it said 2 people (I simply forgot to change their default booking option on the site, but the price is the same whether its 1 or 2 people as they are all based on double occupancy). So obviously I disputed that, and they said they would research it and get back to me. Not hearing anything I e-mailed Insuremytrip for assistance on the 21st, and that's all it took. Got a call from a customer advocate that same day saying its all been resolved. Got a call from MH Ross the next day saying the final payment is in the system and I'll be getting a check in a few weeks.
Definitely glad everything worked out, although I do feel like this should have gone much quicker, especially for a cancel-for-any-reason claim which doesn't involve getting medical records, etc. I applaud Insuremytrip for having a great customer advocate program, I'll keep coming back for that reason alone.
Shane G. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
TripAssure
Advantage Asset
While we did not need to use the coverage purchased, we felt secure knowing it was available. It was easy to find from the rental website and the customer service representative I spoke with was very friendly and helpful.
Rajive M. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Bridge
didn't have to file a claim so we were happy that we got back home safe.
john s. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
Didn't need it! But like any insurance, it is for the unexpected.
Gwendolyn R. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset Plus
Claim process was very slow and I had to initiate every step. They also chose to send updates through the mail - some of which I did not receive.
Dana B. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Zac
Thank you for your feedback on the policy. In the future, if you experience delays early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in expediting claims.May 16,2014