Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
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TripAssure
Advantage Asset
We had to submit a claim due to the death of my father-in-law halfway through our trip. The claim process was reasonable and payment was made within about 6 weeks.
Richard M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
TripAssure
Advantage Asset
The insurance was easy to obtain because of the simple purchase process.
dennis t. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
It was really nice to know that we were protected effectively and at a reasonable price. Thanks.
Kenneth B. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
I purchased this MH Ross plan because it was the cheapest available that included a Cancel-for-any-reason benefit that I wanted on my hotwire.com nonrefundable hotel room reservation. Unfortunately my plans did end up changing so I had to file a claim.
I figured since this was a cancel-for-any-reason claim it would be pretty fast, but it wasn't really. They received the claim on July 11, I heard nothing until Aug 6th, where they said I needed to get a confirmation from Hotwire showing the room was cancelled without a refund. Got that and e-mailed it to them on the same day.
Didn't hear anything until Aug 18th, when they said it was only going to be paid based on half the room cost, because on my hotwire confirmation it said 2 people (I simply forgot to change their default booking option on the site, but the price is the same whether its 1 or 2 people as they are all based on double occupancy). So obviously I disputed that, and they said they would research it and get back to me. Not hearing anything I e-mailed Insuremytrip for assistance on the 21st, and that's all it took. Got a call from a customer advocate that same day saying its all been resolved. Got a call from MH Ross the next day saying the final payment is in the system and I'll be getting a check in a few weeks.
Definitely glad everything worked out, although I do feel like this should have gone much quicker, especially for a cancel-for-any-reason claim which doesn't involve getting medical records, etc. I applaud Insuremytrip for having a great customer advocate program, I'll keep coming back for that reason alone.
I figured since this was a cancel-for-any-reason claim it would be pretty fast, but it wasn't really. They received the claim on July 11, I heard nothing until Aug 6th, where they said I needed to get a confirmation from Hotwire showing the room was cancelled without a refund. Got that and e-mailed it to them on the same day.
Didn't hear anything until Aug 18th, when they said it was only going to be paid based on half the room cost, because on my hotwire confirmation it said 2 people (I simply forgot to change their default booking option on the site, but the price is the same whether its 1 or 2 people as they are all based on double occupancy). So obviously I disputed that, and they said they would research it and get back to me. Not hearing anything I e-mailed Insuremytrip for assistance on the 21st, and that's all it took. Got a call from a customer advocate that same day saying its all been resolved. Got a call from MH Ross the next day saying the final payment is in the system and I'll be getting a check in a few weeks.
Definitely glad everything worked out, although I do feel like this should have gone much quicker, especially for a cancel-for-any-reason claim which doesn't involve getting medical records, etc. I applaud Insuremytrip for having a great customer advocate program, I'll keep coming back for that reason alone.
Shane G. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
TripAssure
Advantage Asset
Enrollment process was very easy and the price was competitive.
Ajit M. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
While we did not need to use the coverage purchased, we felt secure knowing it was available. It was easy to find from the rental website and the customer service representative I spoke with was very friendly and helpful.
Rajive M. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Complete
This should have been my first stop for travel insurance shopping. It will be now!
David W. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
We were happy to have bought the insurance, especially after seeing a child evacuated from our ship by a Coast Guard Medevac Helicopter on the first day of vacation. You just never know. We also met a couple who got stuck in traffic and missed the cruise out of New York by 10 minutes. They didn't have insurance and had to fly to Bermuda and spend a few nights in a hotel before meeting up with the ship spending an extra $1000.
Glenn V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
TripAssure
Advantage Asset
Concerned about possible issues that could arise that would affect our three week trip to Italy, I reviewed several insurance options that would cover us with specifics issues before and/or during our trip and this plan covered us. Thank you.
Yenesis A. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
Did not have to use it so happy about that. Unable to review their clams process.
David E. would
recommend this plan to a friend or relative.