Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.55 out of 5)
based on 799 ratings and reviews.
97% of customers would recommend these plans to a friend or a relative.
Filters: cruise
Show
Sort by
Filed claim
The trip included a
M.H. Ross Advantage Bridge
A month after submission of a very well documented claim, I called for a status since the online claim tracker hadn't moved for two weeks. No one answered; however, the voice mail said someone would call back within 24 hours. No one did, but I got the same "will call you back within 24 hours" message. Again, no answer. I called again and actually got a person. They found my claim and said it would be expedited and I would hear from her in 3 workdays. At the 5 workday point, I called again and was told the claim was being reviewed and should be completed shortly. Evidently the claims work overwhelmed the available staff and everything was behind. Finally, after 2 1/2 months, the claim was paid.
Robert B. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, if you experience issues during the claims process, please contact InsureMyTrip. We employ a Customer Advocate Program which specializes in contacting the insurance company on the customers behalf to help resolve the claim.

    The following is a statement issues by the claims administrator:

    “Thank you for writing a review and making us aware of your negative experience with your claim. I understand you are dissatisfied with the time it took for your claim to be paid and our communication during the claims process. You are correct, you filed a very well documented claim, and Trip Mate did not process your claim quickly. Our goal is to process your claim within 10 business days once all documentation is received, and we failed to achieve this goal with your claim. Being responsive and communicating clearly is a priority for our customer service team, and we fell short of this, as well. We agree that it is unacceptable to promise a call back and not fulfill that commitment. Please accept my sincere apologies for the frustration associated with your claim. We truly appreciate you sharing this feedback because your experience will help us improve our training and better assist other travelers.”
    Aug 14,2015
The trip included a
M.H. Ross Advantage Asset
I had a small claim for the 3rd passenger of our cruise. The claim was primarily for air and cost of reinstating miles. It took about 6 weeks, but I was very satisfied with the response. All I had to do was submit invoices and a letter from the employer denying vacation. The claim processed with no issues. I will definitely purchase through this company again
Karen G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
Great coverage at a reasonable price.
Beckie D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
I had a medical emergency only 2 days into my 3 week trip. The travel assistance company found the nearest hospital to my location and followed up for any additional medical care. My out-of-pocket expenses were promptly reimbursed upon my return. I will definitely use this plan again.
Adrienne C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Complete
The purpose of getting insurance is that anything can happen at any time. It was good to know that my trip was covered in case of cancellation beyond my control. The premium was good considering the trip cost. Overall, I am pleased.
Terrance H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
It was good to know that the plan was there.
Vanessa B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
I have already given a recommendation to several friends that are booking trips. I was impressed that you provided more coverage than the cruise line at a cheaper price.
Tina W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
I have traveled many times and this is the first time getting the travel insurance. I will definitely purchase from you again in the future. The customer service representative who answered all my questions, and completed the order is an asset to your business. He has a people person personality!
Roberta B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
We appreciated the peace of mind from knowing it was there if we needed it. It was a much cheaper option than what was offered by the cruise line, and covered more things. We will use this for all our trips in the future. The customer service was fast, friendly, and helpful throughout my plan selection and with my follow up questions. Thanks for everything!
Jessica H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
Reasonable price.
Edgar S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.