Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.55 out of 5)
based on 786 ratings and reviews.
97% of customers would recommend these plans to a friend or a relative.
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Filed claim
M.H. Ross Advantage Asset
Before and after I purchased this policy, I called M.H. Ross to find out whether I can make collect calls to the U.S. if I need to contact the insurance company. I also asked whether they have translation service for any claims documents in a foreign language. I was assured that they take collect calls, and documents in Chinese or Korean will be translated by the insurance company. I felt I was in good hands. Unfortunately, I got sick during my trip. When I returned and filed a claim, I learned that a statement is required to be filled out in English by the doctor who treated me when I was in China. I contacted M.H. Ross stating this is not possible as I am no longer in China, have no way to get in touch with that doctor, and the doctor does not speak English. I was told by two different customer service representatives that this statement is only for domestic travelers, and I do not need to have it for my claim. I also double checked with them regarding whether it would be a problem if relevant claim documents are in Chinese. Again, I was told they have translation service and I do not need to worry. Thus, I submitted my claim. One month after the submission, I called customer service to check on the status of my claim. To my surprise, I was told I need to have the doctor’s statement filled out, and all documents in Chinese to be translated by a certified translator. A letter regarding these 2 items was said to be mailed to me. I protested about being misled before and after purchasing this insurance policy, and it would be ridiculous for me to use certified translator whose cost would exceed the claim amount. I have to mention that I contacted two customer service representatives regarding this. The first representative was rude. She always had an attitude for no reason. She cut me off on every sentence I tried to say. When I questioned her rudeness, she said she was being professional, and hung up on me abruptly. The second representative said she would ask a supervisor to call me within 48 business hours. So I waited for one week. No one called. I contacted M.H. Ross again, and was told a supervisor would call me within 1 day. This time, I patiently waited for 2 weeks. No one called me, and no letter stated above was received.
To summarize, I called numerous times, and did the translation on my own. I did get reimbursement for my claim, but it was a long, painful, and exhausting experience, which took more than 3 months. Not to mention how many times I called, left messages, and encountered rude customer service representatives. The lesson learned here is that I will never choose M.H. Ross again. I will stick with Travelex which I have purchased before, and had good experience in filing a claim. If you still want to go with M.H. Ross, I wish you good luck.
Xinwei C. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for a plan that is no longer available.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. However, we are sorry to learn that you were dissatisfied with the level of service provided and the claims experience. We apologize on behalf of the insurance provider and the claims administrator for any misinformation, unsatisfactory customer service, and the lengthy claims process.

    We want to make you and our customers aware of the Customer Advocate Program provided by InsureMyTrip. If you experience a delay in claims processing, confusion over supporting documentation, a denied claim without explanation, or any similar claims issue, we can assist you by contacting the insurance company on your behalf. Please call 800-487-4722 or email customercare@insuremytrip.com, provide us with your order number, and request a customer advocate.
    Mar 05,2015
The trip included a
M.H. Ross Advantage Bridge
Took 2 1/2 months to process a simple claim. Claim was approved the day after the intercession of InsureMyTrip. My thanks to them, but no kudos to M.H. Ross
Robert L. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Asset Plus
Luckily, I did not have to use the insurance. I was pleased with the cost as I realize it is necessary to have this insurance.
Linda P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
M.H. Ross Advantage Asset Plus
I did not have need to make a claim, so I cannot evaluate how well the company would have responded.
The coverage offered did offer a sense of added security for taking the trip.
Jane T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
M.H. Ross Advantage Asset Plus
I didn't need to file a claim but it was good to have the peace of mind.
Susan M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset Plus
I did not purchase this plan to interrupt my journey, like anyone would not. For the reasonable cost of all that coverage, I had the peace of mind that someone is out there ready to help in the event I needed help. That in itself has paid for the coverage in many ways.
Thank you very much for being of the best service. I will definitely insure my trip with you again, and also recommend you to my friends and relatives.
Kishor D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset Plus
a great price, half of what my travel agent charges
gordon t. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
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