Travel Insurance Reviews for M.H. Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers rate M.H. Ross plans
(4.53 out of 5)
based on 629 ratings.
97% of customers would recommend these plans to a friend or a relative.
We have 4 M.H. Ross plans available. Prices paid recently for these plans range from $25 to $497 USD.

Showing 51-60 of 248 Reviews

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Filed claim
The trip included a
M.H. Ross Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.

I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.

I do not recommend. Stay away.

**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.

Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.

Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.

Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.
    May 16,2014
M.H. Ross Advantage Bridge
Luckily I didn't have to use the policy, but it had great coverage for medical outside the US.
Jonathan S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Bridge
I didn't have to use the plan. However, I felt very secure having this plan with me as I travelled. The price was exceptional in comparison to other plans I reviewed.
Charles W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
M.H. Ross Advantage Bridge
I'm glad I didn't need to use the insurance. Great trip, crossing the Pacific by sail for 19 days, and exploring the Polynesian Islands for another 8 days. I needed to be protected as a senior traveling far away from home.
Megan Geist F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Asset
I needed a plan on a short notice in case of a family emergency while we were traveling.
duane w. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
Thankfully we did not have to use our insurance coverage because the trip went as planned. However, the cost of the plan was very competitive. I appreciated hearing from the company before I left with email messages about taking the important phone numbers etc in case we needed help while oversees.
Julia R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
Even though we did not have to file a claim, the piece of mind that we received by just having it, was totally worth the money spent. We will use this same policy with future travels. Thank you.
Susan M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Bridge
Didn't have to use the plan.... thank goodness. However, it was nice to know we were covered. We'll do it again for the next long trip.
Charles T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Complete
For auto insurance coverage in the UK, they will not accept third party coverage, so that aspect of this policy's coverage was a waste of money. It might be good to inform those interested in this aspect of coverage to be sure the country of rental accepts third party coverage.
Maureen M. would recommend this plan to a friend or relative.
3 of 5 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Matt M.
    Photo
    Thank you for your feedback on the policy. Our representatives are available seven days a week to answer any questions you may have about the the policies we offer. It is beneficial to check with rental car companies to see if they accept outside collision insurance.
    Mar 12,2014
M.H. Ross Advantage Asset
I did not have to file a claim, but we had a snowstorm that closed roads getting to the airport. I had called to clarify my plan if we didn't make the flight home. They were very helpful. As it was a 2 hour trip to the airport took 6 hours and, we checked our bags with 1 minute to spare but I had peace knowing we would have had coverage in these circumstances if need be.
Mark W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Matt M.
    Photo
    Thank you for your feedback. The following is a covered hazard listed under this policy for travel delay:
    d) severe storms that cause a route closing validated by the National Weather Service records and local Department of Transportation Records.
    Please keep in mind that the coverages in these policies can vary from state to state. It is always beneficial to read the certificates before and after purchasing the policy.
    Mar 12,2014
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