Travel Insurance Reviews TripAssure Advantage Bridge
The Advantage Bridge plan from TripAssure offers higher coverage limits than the Advantage Asset Plus plan, starting with Trip Interruption coverage. Other coverages include Cancel For Work Reasons, Missed Connection, and Emergency Medical Evacuation.
To learn more, see the TripAssure Advantage Bridge product page.
The trip included a
tour
TripAssure
Advantage Bridge
I didn't file a claim, so I don't know how their customer service performs. But I found the plan very expensive. Four our trip to Africa, I got a policy that covers preexisting conditions, so I needed to insure every penny. When I realized the exchange rate made our costs just inch over the amount I insured for, I was honest and called MH Ross to increase the total. Those few extra dollars cost me an extra $150 to insure! I was pretty incensed, but paid it anyway, as I didn't want to take a risk they wouldn't cover us if something happened. But that is just ridiculous. They could have made an allowance for exchange rate changes.
Christine H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
TripAssure
Advantage Bridge
Did not use plan, but I think it was very competitive in the marketplace.
Matthew O. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Bridge
Submitted a $100 claim and it was paid in 3 weeks. No hassles. Would use them again.
James C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
TripAssure
Advantage Bridge
No comment.
HON WAH Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Bridge
Even though we did not have to use the insurance just knowing that we had coverage was wonderful. Compared to the insurance that was offered by our cruise company this was a savings. I will always check with InsureMyTrip before traveling.
Craig M. would
recommend this plan to a friend or relative.
TripAssure
Advantage Bridge
The MH Ross Advantage Bridge plan was very easy to purchase and covered everything we wanted. Obviously we were happy that we had no need to file a claim!
Kelley F. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Bridge
My original review of MH Ross was not very favorable due to MH Ross's processing of my claim. However, InsureMyTrip became an advocate on my behalf and with there diligence and persistence MH Ross finally paid my claim. The process was very exhausting for me due to the conditions which initiated the claim in the first place and I was ready to give up. However, the advocate didn't and stuck with it and took charge. She kept me informed the entire time and last week (4 months after date of injury) she was contacted by MH Ross with the good news that all parts of my claim were being paid. The representative was professional, helpful, caring and understanding and I will always use InsureMyTrip to select my choices for travel insurance. Thank you for being the bright spot in this experience. I feel like I have made a friend for life with her.
James B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
TripAssure
Advantage Bridge
Happily, I did not have need to use the plan.
Elizabeth H. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Bridge
I would be interested in a plan that covers many trips for one year in the future. Do you sell such?
Megan Geist F. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your review. We do receive many requests for an annual policy. Unfortunately, the multi-trip policies available at InsureMyTrip are designed to cover only medical emergency and emergency medical evacuation. There is no coverage provided for trip cancellation or delay of travel. Certain medical multi-trip policies will cover baggage loss, but only for a small amount and only for checked baggage.Jan 28,2016
The trip included a
cruise
TripAssure
Advantage Bridge
A month after submission of a very well documented claim, I called for a status since the online claim tracker hadn't moved for two weeks. No one answered; however, the voice mail said someone would call back within 24 hours. No one did, but I got the same "will call you back within 24 hours" message. Again, no answer. I called again and actually got a person. They found my claim and said it would be expedited and I would hear from her in 3 workdays. At the 5 workday point, I called again and was told the claim was being reviewed and should be completed shortly. Evidently the claims work overwhelmed the available staff and everything was behind. Finally, after 2 1/2 months, the claim was paid.
Robert B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, if you experience issues during the claims process, please contact InsureMyTrip. We employ a Customer Advocate Program which specializes in contacting the insurance company on the customers behalf to help resolve the claim.
The following is a statement issues by the claims administrator:
“Thank you for writing a review and making us aware of your negative experience with your claim. I understand you are dissatisfied with the time it took for your claim to be paid and our communication during the claims process. You are correct, you filed a very well documented claim, and Trip Mate did not process your claim quickly. Our goal is to process your claim within 10 business days once all documentation is received, and we failed to achieve this goal with your claim. Being responsive and communicating clearly is a priority for our customer service team, and we fell short of this, as well. We agree that it is unacceptable to promise a call back and not fulfill that commitment. Please accept my sincere apologies for the frustration associated with your claim. We truly appreciate you sharing this feedback because your experience will help us improve our training and better assist other travelers.â€Aug 14,2015