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Travel Insurance Reviews Nationwide Prime

The Prime plan allows you to insure a higher trip cost than the Essential plan and also includes higher amounts of coverage to protect your pre-paid non-refundable monetary investment. This plan includes benefits for missed connections and changes in itineraries, along with a pre-existing condition waiver.

To learn more, see the Nationwide Prime product page.

Customers who have tour rated the Nationwide Mutual Insurance Company Prime plan
4.52 out of 5
388
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Nationwide Mutual Insurance Prime
Having this plan in place gave me piece of mind.
Driss C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
I tried to file a claim but it was impossible getting through, so I finally just contacted the airlines myself. Next time I will do a better job of shopping for a trip insurance.
Mark S. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback.

    We are sorry to learn you experienced difficulty in filing a claim. Unfortunately, due to the ongoing pandemic, travel insurance providers as a whole have been experiencing increased call and email volume, resulting in longer than usual wait times. However, we are happy to hear that you were able to be refunded from your airline.

    We have contacted Nationwide's claims department on your behalf and they have indicated that they are still awaiting documentation for your claim. If you are still at a loss, we recommend you contact them to complete your claims process at (888) 490-7606 or by email at [email protected].
    Dec 30,2021
The trip included a
cruise
tour
Nationwide Mutual Insurance Prime
A super great plan which covered all my concerns for traveling during the Pandemic. I will definately use them again.
Joann M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Prime
Was like a blanket full of peace of mind. I knew if something happened I would be covered.
Amanda T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
This plan gave me peace of mind but was not worth the cost.
Holly M. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. We hope you enjoyed your vacation.

    There are four main factors that contribute to the cost of policy premiums. These included the length of the trip, ages of the travelers, cost of the trip, and the destination.

    In the future, please feel free to contact our team of licensed representatives for any questions or concerns, or for assistance in purchasing a policy. Our Customer Care department is open 7 days a week and can be reached at 800-487-4722 or by email at [email protected].
    Dec 31,2021
The trip included a
cruise
tour
Nationwide Mutual Insurance Prime
I have had to make changes for a couple of policies and will need to do one more. The level of difficulty is too high with the paperwork I am able to get from Royal Caribbean… if you don’t need all the paperwork for me to buy insurance, why do I have to provide a mountain for minor changes…. Also no way to enter a beneficiary.
Robin S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Sally
    Photo
    Thank you for your review of the Nationwide Prime policy.

    To request an exception to change a policy after the review period, proper documentation is necessary to make a request. This information will help the insurance company determine if the guidelines for a successful exception have been met.

    For Beneficiary designation, send an email to InsureMyTrip and we will have the information added to your policy.   If you ever have any questions, please contact InsureMyTrip.com at 800-487-4722 or contact us via the chat feature on our website. 
    Nov 10,2021
The trip included a
tour
Nationwide Mutual Insurance Prime
Plan coverage was very good. Could be more specific when it comes to COVID coverage and being primary instead of secondary for many of the covered benefits.
Leon S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Prime
Purchased a plan on 3/5/2020 for a dream trip to Norway. We put together an itinerary including Flights to UK, cruise to Norway from Southhampton and then Cruise to New York on Queen Mary 2. Today was the date on which we had to make the final payment on the cruises. Since the cruise was not until August We thought we might be able to rely on the travel insurance in case one of the cruise lines or the airline cancelled part of the trip. Just to be sure, I called Nationwide customer service to make sure we would be covered. Imagine my surprise to find out that if any of the cancellations were due to coronavirus it would not be covered because it was not a listed peril on the policy. The customer service representative explained that unless the reason for trip cancellation or delay was due to a listed peril in the policy then it was not covered.

An example: The policy states "The company will reimburse you if your miss your connection due to inclement weather" they will reimburse you for expenses and pre-paid nonrefundable trip payments fr the unused portion of your trip. However if the flight is cancelled due to mechanical problems you are up the creek, because that is not a listed peril.

So this is not really insurance, it is a guessing game to see if your crystal ball works well enough to figure out what could possibly go wrong months in advance of your trip and then find a policy from some company that covers all of the stuff you came up with. Good luck with that.

Basically unless you are injured or fall ill or heaven forbid die, due to an unforeseen incident and not related to any of the page full of exclusions, you are covered. If your flight is delayed or canceled due to weather you are covered. Anything else - tough luck.

So it looks like we will get a cruise credit for the cruise portion of the trip and the airlines are also offering free changes for most flights. Nationwide has "voucher program" which MAY offer partial credit to transfer some or all of the cost of your unused travel policy to a future trip. I must say I'm not expecting much after speaking to their "customer service" people.

I'm sure glad automobile and life insurance is better than travel insurance. I think it should be called something else.
Don E. would not recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
Trip insurance, like most other insurance, is a necessary evil. Damned if you do, damned if you don't! Fortunately, we didn't have to review the coverages and did not have to file a claim on this trip. We just trusted the protection was there if we had needed it.
Jane L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Prime
We had an incident with our rental car, that wasn’t included in our regular auto insurance, of course we declined the Rental agency’s coverage, thinking we had the best and when we purchased the travel insurance we didn’t get the coverage for Rental Car. Since this was our first time getting travel insurance, we now know better! I was however grateful for the help of the travel insurance agent, as she directed us to contact our credit card company for the coverage we needed! Thank you for the help provided and saving the rest of our trip!
Daniel P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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